Contact Centre Team Leader

2-3 years relevant working experience as a Team Leader in the contact centre industry preferably in Telesales or Product Marketing - Exceptional verbal and written communication skills in English & Bahasa Malaysia is a must - Diligently promote and market services so as to procure the sale of services relating to outbound telesales, telemarketing campaign...

Key Accountabilities Responsibilities Operations Management - Assist leadership team to manage overall operations of the contact centre. - Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc. - Ensure all relevant communications and data are updated and recorded. - Ensure action plans and deliverables are...

**Requirements**: - Diploma or Degree holder in Management or training in team leading is a plus. - Proven work experience as a team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and flexibility. -...

**The company**: **Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations.** - **Job...

To ensure the achievement of inbound customer service targets by managing the performance of staff and processes effectively across all shifts and countriesTo drive sales growth in line with targets, ensuring that processes and employee skills are geared towards the maximising of conversion ratesTo provide leadership to ensure inbound target achievements in...

Requirements: Diploma or Degree holder in Management or training in team leading is a plus. Proven work experience as a team leader or supervisor. Excellent communication and leadership skills. A patient, responsible, discipline and empathetic attitude. Strong time management and organizational skills. Adaptability and flexibility. Comfortable working in...

Executive, Contact Centre Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Leader operations skills Call Centre skills BPO Call center Call centre voice good communication skills Call centre Operations - ROLE : Team...

Job Responsibilities: - The essential duties and responsibilities for the incumbent are as per below - Deliver world class customer service via telephone - Provide a polite, professional and accurate response - Manager customer's expectations and display ownership for customer's requests - Liaise with appropriate departments to resolve issues brought up by...

Key AccountabilitiesResponsibilities Operations Management Assist leadership team to manage overall operations of the contact centre. Work with Assistant Manager to minimize shrinkage, attrition, dissatisfied contacts, complaints and etc. Ensure all relevant communications and data are updated and recorded. Ensure action plans and deliverables are met within...

Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity. - Advantage: Freight forwarding industry knowledge (shipping documentation, VGM, EDI, MBL) - Advantage: Proficient with Microsoft...

**Role**:Documentation/Shipping Exec./Mgr **Timings**:Flexible (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Content / Editors / Journalists **Work Mode**:Work from office Key Skills: Leadership- Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams...

Imagine a future where you’re a people leader in our software engineering competency area Join us in this role where you’ll lead a thriving, motivated, and supportive competence team. You’ll participate in or drive different leadership initiatives, like global competence strategy development, talent development, inclusion and diversity, or leaders’...

Associate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...

Summary **Summary** The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city’s rich tin-mining history, with a deep appreciation of the local and cultural influences. In harmony with nature and nestled in the heart of the city, the hotel is surrounded by unique neighbouring...

Role:Any OtherTimings:Shifting Schedule (Permanent)Industry:Telecom / ISPProcess:Non-VoiceFunctional Area:Any OtherKey Skills: Mandarin Team Leader- Bachelor's degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multipleworkflows in a fast-paced environment, able to deal with rapid change and...

Client Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...

The company:Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations.- Job Highlights:_-...

**Hong Kong ASO Contact Centre** - Hong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and works towards resolving them in a timely and satisfactory...

Executive, Contact CentrePrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...