![Hays Malaysia](https://media.trabajo.org/img/noimg.jpg)
Contact Centre Executive
1 week ago
Job Responsibilities:
- The essential duties and responsibilities for the incumbent are as per below
- Deliver world class customer service via telephone
- Provide a polite, professional and accurate response
- Manager customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Undertake any other works and duties allocated by management as and when required
Job Requirements:
- Preferably 1 year of working experience in a call centre and/or customer service role in the servicing industry.
- Experience in handling Singapore market will be added advantage
- Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.
**Job Types**: Full-time, Permanent
Pay: RM3,200.00 - RM3,700.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance
Schedule:
- Day shift
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
Application Question(s):
- Are you able to attend a F2F interview in KL on Sat 27th April?
**Experience**:
- Inbound call centre: 1 year (preferred)
**Location**:
- Kuala Lumpur (preferred)
-
Client Support Executive
2 weeks ago
Kuala Lumpur, Malaysia Marsh & McLennan Companies, Inc. Full timeClient Support Executive - Contact Centre (Supporting Hing Kong) **Company**: MMC Corporate **Description**: **Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving...
-
Customer Service Executive
4 weeks ago
Kuala Lumpur, Malaysia OCBC Bank Full time**Customer Service Executive (Contact Centre)** **-** **(**240000QU**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...
-
Customer Service Executive
3 weeks ago
Kuala Lumpur, Malaysia OCBC Bank Full time**Customer Service Executive (Contact Centre)** **-** **(**24000077**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...
-
Customer Service Executive
5 days ago
Kuala Lumpur, Malaysia OCBC Bank Full time**Customer Service Executive (Contact Centre)** **-** **(**240000JK**)** **Services** - To attend to inbound calls enquiries over various range consumer financial products and services - To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries. - To provide personalized...
-
Executive, Contact Centre Operation Support
3 weeks ago
Kuala Lumpur, Malaysia Malaysia Airline Full time**Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...
-
Client Support Executive
3 weeks ago
Kuala Lumpur, Malaysia Marsh Full time**Singapore Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...
-
Client Support Executive
2 weeks ago
Kuala Lumpur, Malaysia Marsh Full time**Hong Kong Contact Centre** - Handling customer inquiries and providing assistance: The contact centre team responds to customer queries, provides information about insurance policies, and assists with claims and policy changes. - Resolving customer complaints and escalations: The contact centre team addresses customer complaints, investigates issues, and...
-
Walk-in Customer Service Executive
4 weeks ago
Kuala Lumpur, Malaysia OCBC Bank Full time**WALK-IN Customer Service Executive (Contact Centre) 7 June 2024** **-** **(**240000QF**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 7 June 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:3rd Floor, Menara OCBC, No.18 Jalan Tun Perak 50050 Kuala Lumpur (next to Masjid Jamek LRT...
-
Walk-in Customer Service Executive
2 weeks ago
Kuala Lumpur, Malaysia OCBC Bank Full time**WALK-IN Customer Service Executive (Contact Centre) 10 May 2024** **-** **(**240000IQ**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 10 May 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:3rd Floor, Menara OCBC, No.18 Jalan Tun Perak 50050 Kuala Lumpur (next to Masjid Jamek LRT...
-
Walk-in Customer Service Executive
4 days ago
Kuala Lumpur, Malaysia OCBC Bank Full time**WALK-IN Customer Service Executive (Contact Centre) 12 July 2024** **-** **(**240000VS**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 12 July 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:3rd Floor, Menara OCBC, No.18 Jalan Tun Perak 50050 Kuala Lumpur (next to Masjid Jamek LRT...
-
Walk-in Customer Service Executive
2 days ago
Kuala Lumpur, Malaysia OCBC Bank Full time**WALK-IN Customer Service Executive (Contact Centre) 7 June 2024** **-** **(**240000QF**)** **[Walk-in Interview] Customer Service Executive (Contact Centre)** **Date**: Friday, 7 June 2024 **Time**:9.30am - 12.00pm and 2.00pm - 4.00pm **Location**:3rd Floor, Menara OCBC, No.18 Jalan Tun Perak 50050 Kuala Lumpur (next to Masjid Jamek LRT...
-
Executive, Contact Centre
3 weeks ago
Kuala Lumpur, Malaysia Prudential plc Full timeExecutive, Contact Centre Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...
-
Executive, Contact Centre Operation Support
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Malaysia Airline Full timeJob Title:Executive, Contact Centre Quality & SupportReports To:Assistant Manager, Contact Center ManagementRole Purpose: To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters SMEs for Call Centre in related fields, to enhanced Contact...
-
Client Support Executive
4 weeks ago
Kuala Lumpur, Malaysia Marsh Full time**Client Support Executive - Contact Centre (Supporting Singapore)** **What can you expect?** - Be a part of a regional operational shared service center - Interact diverse colleagues and stakeholders from various line of business within MMC **What is in it for you?** - Career Development and Training Opportunities - Explore opportunities to work on...
-
Associate, Contact Centre
1 week ago
Kuala Lumpur, Malaysia Great Eastern Malaysia Full timeAssociate, Contact Centre **Responsibilities**: - Handle customers/ agents enquiries regarding policy matters in a clear, accurate and timely manner via inbound calls. - To meet the individual targets for Call Centre and ensure that the service level are met. - Provide policy information, answer questions & solving problems for policyholders/ agents in...
-
Contact Centre Manager
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Hewlett Packard Full timeThe Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:What a Contact Centre Manager does at HP:Devise and Implement Call Centre V2.0 to make us Future Ready Proof Understand business needs and translate those needs into people skills and strategies. Responsible for executing the...
-
Executive, Contact Centre
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia Prudential plc Full timeExecutive, Contact CentrePrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...
-
Contact Centre
2 weeks ago
Kuala Lumpur, Malaysia MATCHLINK SDN BHD Full timeTo handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints - Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems - Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact - Schedule,...
-
Customer Service Contact Centre
2 weeks ago
Kuala Lumpur, Kuala Lumpur, Malaysia MATCHLINK SDN BHD Full timeTo handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact Schedule,...
-
Contact Centre Executive
2 weeks ago
Kuala Lumpur, Malaysia Hays Malaysia Full time**Your new company**: - Your future company is an insurance firm that is currently looking for capable customer-centric individuals to expand it's global service department in the region. **Your new role**: - Inbound call centre that covers the Singapore market. - Providing courteous, professional and high-quality service to customers. - Identify &...