Contact Centre Executive

1 week ago


Kuala Lumpur, Malaysia Hays Malaysia Full time

Job Responsibilities:

- The essential duties and responsibilities for the incumbent are as per below
- Deliver world class customer service via telephone
- Provide a polite, professional and accurate response
- Manager customer's expectations and display ownership for customer's requests
- Liaise with appropriate departments to resolve issues brought up by customers
- Keep up-to-date on new or enhanced products / services in order to maintain a high level of quality service to customers
- Support Team Leader and Managers to continuously review processes, identify and resolve service gaps through constructive feedback and implement process improvements where appropriate
- Undertake any other works and duties allocated by management as and when required

Job Requirements:

- Preferably 1 year of working experience in a call centre and/or customer service role in the servicing industry.
- Experience in handling Singapore market will be added advantage
- Good command of spoken and written English. Ability to speak and write Mandarin is an added advantage.

**Job Types**: Full-time, Permanent

Pay: RM3,200.00 - RM3,700.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus

Application Question(s):

- Are you able to attend a F2F interview in KL on Sat 27th April?

**Experience**:

- Inbound call centre: 1 year (preferred)

**Location**:

- Kuala Lumpur (preferred)



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