Executive, Contact Centre

Job Title:Executive, Contact Centre Quality & SupportReports To:Assistant Manager, Contact Center ManagementRole Purpose: To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters SMEs for Call Centre in related fields, to enhanced Contact...

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:What a Contact Centre Manager does at HP:Devise and Implement Call Centre V2.0 to make us Future Ready Proof Understand business needs and translate those needs into people skills and strategies. Responsible for executing the...

To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact Schedule,...

To ensure the achievement of inbound customer service targets by managing the performance of staff and processes effectively across all shifts and countriesTo drive sales growth in line with targets, ensuring that processes and employee skills are geared towards the maximising of conversion ratesTo provide leadership to ensure inbound target achievements in...

**Job Description: - * To enhance customer experience to meet the competitive and challenging market. To support and retain business growth by executing the management's plans / strategies. To meet the targeted result of responded calls set by the Management. Continuously monitor, ensure business processes and system enhancements in place to allow smooth...

Section Head of Operations, Contact Centre Closing Date : 01/08/2024 Section Head of Operations, Contact Centre ** For registered candidates, please login to apply Life at U MobileWe are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.At U Mobile, we are always on the lookout for great talents and passionate individuals to join our...

CONTACT CENTRE AGENT: CUSTOMER EXPERIENCE DEPARTMENT _**Responsibilities Greet and interact with customer to ensure all of their needs are attended andprofessionally handled. Handle incoming calls and enquiries on their appointment via telephone calls and Attending external and internal incoming calls via PABX system. Assist patients and clients with their...

Job Responsibilities: The essential duties and responsibilities for the incumbent are as per below Deliver world class customer service via telephone Provide a polite, professional and accurate response Manager customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers...

Assistant Manager, Contact Centre Quality & ResolutionResponsibilities:Quality Assurance To conduct staff coaching & monthly QA discussion To conduct call calibration session To formulate and enhance quality monitoring guidelines including TL coaching Any other task as assignedResolution Responsible for handling escalation for Contact Management team To...

Job Highlights 5 days work week (Mon to Fri, 9am to 6pm) Permanent role Immediate vacancyResponsibilities Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system Ensure effective and timely followup with internal and external parties on pending cases Manage and resolve customers' complaints and...

Req ID: 6283- Job Description: To ensure that Contact Centre system (telephony, backend system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank's customers. To ensure that the Business Continuity Plan (BCP) is executed...

Job Highlights: Close to LRT/MRT station Start ASAPResponsibilities: To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime. To provide first call resolution in an effective and timely manner. To handle customer inquiries in an efficient, courteous and professional...

Client Background:Financial InstitutionTenure:Permanent/ ContractLocation:Kuala LumpurResponsibilities: To attend to inbound/ outbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing To liaise...

Manager - Group Operations (Contact Centre - Project & Process Improvement)If you are looking to excel and make a difference, take a closer look at us...Job Responsibilities Lead multiple projects with a focus on data management & business intelligence capability building Develop business cases for new initiatives and track the benefits of the...

Assalamualaikum,Saya Cik Nisa dari HR departmentCth:1) Title : (Khidmat Perunding Pelanggan Bank)2) Nama Penuh : Nisa bt Hassan3) Umur : 4) Tarikh boleh hadir ke temuduga : 00:00:23- Lokasi bekerja Maybank Etiqa Jalan Melaka Kuala Lumpur- Temuduga akan diadakan di cawangan Kuala Lumpur (Bersebelahan LRT Masjid Jamek)**SYARAT-SYARAT KELAYAKAN**:- Warganegara...

Hi we are looking for a Contact Centre Banking role in the heart of Kuala Lumpur. Up to RM3000 of Basic Salary (depends on qualification & experience) Shift Allowance High chance to permanent (entitled for increment) Get a chance to gain experience working for an MNC companyLocation:Kuala Lumpur (accessible w public transport) Attending to inbound calls and...

Assalamualaikum & Hi,Cth:- Title : (Khidmat Perunding Pelanggan)- Nama Penuh : Nisa bt Hassan- Umur : - Tarikh boleh hadir ke temuduga : 00:00:24( Pengambilan untuk cawangan Kuala Lumpur )**SYARAT-SYARAT KELAYAKAN**:- Warganegara Malaysia & Penduduk tetap Malaysia- Minima SPM (Jika GAGAL SPM bawa SLIP SPM sebagai bukti ya)Sijil SPM (jika tidak ada sijil SPM...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And to get there, we need...

Key Responsibilities:The essential duties and responsibilities for the incumbent are as per below:Deliver world class customer service via telephone. Provide a polite, professional and accurate response. Manage customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers....

Key Responsibilities:The essential duties and responsibilities for the incumbent are as per below:Deliver world class customer service via telephone. Provide a polite, professional and accurate response. Manage customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers....