Assistant Manager, Contact Centre Quality

To ensure the achievement of inbound customer service targets by managing the performance of staff and processes effectively across all shifts and countriesTo drive sales growth in line with targets, ensuring that processes and employee skills are geared towards the maximising of conversion ratesTo provide leadership to ensure inbound target achievements in...

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:What a Contact Centre Manager does at HP:Devise and Implement Call Centre V2.0 to make us Future Ready Proof Understand business needs and translate those needs into people skills and strategies. Responsible for executing the...

Section Head of Operations, Contact Centre Closing Date : 01/08/2024 Section Head of Operations, Contact Centre ** For registered candidates, please login to apply Life at U MobileWe are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.At U Mobile, we are always on the lookout for great talents and passionate individuals to join our...

Job Title:Executive, Contact Centre Quality & SupportReports To:Assistant Manager, Contact Center ManagementRole Purpose: To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters SMEs for Call Centre in related fields, to enhanced Contact...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And to get there, we need...

Req ID: 6283- Job Description: To ensure that Contact Centre system (telephony, backend system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank's customers. To ensure that the Business Continuity Plan (BCP) is executed...

CONTACT CENTRE AGENT: CUSTOMER EXPERIENCE DEPARTMENT _**Responsibilities Greet and interact with customer to ensure all of their needs are attended andprofessionally handled. Handle incoming calls and enquiries on their appointment via telephone calls and Attending external and internal incoming calls via PABX system. Assist patients and clients with their...

Executive, Contact CentrePrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact Schedule,...

Job Responsibilities: The essential duties and responsibilities for the incumbent are as per below Deliver world class customer service via telephone Provide a polite, professional and accurate response Manager customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers...

Job Description Summary: Role Summary/Purpose Assist for all Project Quality function.Essential Responsibilities Tracking incoming & outgoing customer letter for Quality NOI tracking and updating the status of inspections. Track and keep a summary of planned and upcoming customer inspections based on available tracking list. Support Project Quality team in...

Manager - Group Operations (Contact Centre - Project & Process Improvement)If you are looking to excel and make a difference, take a closer look at us...Job Responsibilities Lead multiple projects with a focus on data management & business intelligence capability building Develop business cases for new initiatives and track the benefits of the...

**Job Description: - * To enhance customer experience to meet the competitive and challenging market. To support and retain business growth by executing the management's plans / strategies. To meet the targeted result of responded calls set by the Management. Continuously monitor, ensure business processes and system enhancements in place to allow smooth...

Client Background:Financial InstitutionTenure:Permanent/ ContractLocation:Kuala LumpurResponsibilities: To attend to inbound/ outbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing To liaise...

ResponsibilitiesJob duties include, but are not limited to the following:· Responsible for the overall smooth operation of the centre· Supervise and develops the performance of all department's head and their respective departments, including Customer Care, Nursing, Sales and Marketing, Food and Beverage, Housekeeping, Maintenance, Accounting, Human...

Job Title: Executive, Quality Monitoring & ComplianceReports To: Assistant Manager, Key Account ManagementRole Purpose: To assist with case investigation, analysis and data management in order to deliver accuracy and timely response on MEDA request/escalated cases and issues. SMEs for Call Centre in related fields, to enhanced Call Centre service delivery...

Hi we are looking for a Contact Centre Banking role in the heart of Kuala Lumpur. Up to RM3000 of Basic Salary (depends on qualification & experience) Shift Allowance High chance to permanent (entitled for increment) Get a chance to gain experience working for an MNC companyLocation:Kuala Lumpur (accessible w public transport) Attending to inbound calls and...

Job Highlights 5 days work week (Mon to Fri, 9am to 6pm) Permanent role Immediate vacancyResponsibilities Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system Ensure effective and timely followup with internal and external parties on pending cases Manage and resolve customers' complaints and...

Job Scope:Attending to inbound calls only and assisting customers inquiriesNo Sales and outbond call required.Ad-hoc assignments or tasks assigned by Supervisor.- Location: Jalan Raja Laut KL & Jalan Ampang (Near Public transport) Job Types: Fulltime, Fresh graduateSalary: RM2, RM3,000.00 per monthBenefits: Additional leave Health insurance Maternity leave...

Job Highlights: Close to LRT/MRT station Start ASAPResponsibilities: To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime. To provide first call resolution in an effective and timely manner. To handle customer inquiries in an efficient, courteous and professional...