Assistant Manager, Customer Contact

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way. We come to work every day with one simple belief - we too can make a difference for your customers. This is our lifelong goal simply because we love what...

Req ID: 6283- Job Description: To ensure that Contact Centre system (telephony, backend system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank's customers. To ensure that the Business Continuity Plan (BCP) is executed...

Assistant Manager, Contact Centre Quality & ResolutionResponsibilities:Quality Assurance To conduct staff coaching & monthly QA discussion To conduct call calibration session To formulate and enhance quality monitoring guidelines including TL coaching Any other task as assignedResolution Responsible for handling escalation for Contact Management team To...

To ensure the achievement of inbound customer service targets by managing the performance of staff and processes effectively across all shifts and countriesTo drive sales growth in line with targets, ensuring that processes and employee skills are geared towards the maximising of conversion ratesTo provide leadership to ensure inbound target achievements in...

Responsible and ensure financial information and accounting records are accurate and up-to-date and ensure accuracy in financial reporting so that the company remains solvent and can pay its debts.Other duties and responsibilities include: 1) bookkeeping and general accounting2) handle the data entry and daily financial records,2) adding up all the details...

To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact Schedule,...

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:What a Contact Centre Manager does at HP:Devise and Implement Call Centre V2.0 to make us Future Ready Proof Understand business needs and translate those needs into people skills and strategies. Responsible for executing the...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And to get there, we need...

Job Description:Gamuda Berhad is seeking a part-time Online Contact Center Representative to join our team in Kuala Lumpur, Malaysia. As an Associate Level representative, you will be responsible for providing excellent customer service through online channels such as email, chat, and social media.Responsibilities:1. Respond to customer inquiries and provide...

Job Description:Gamuda Berhad is seeking a part-time Online Contact Center Representative to join our team in Kuala Lumpur, Malaysia. As an Associate Level representative, you will be responsible for providing excellent customer service through online channels such as email, chat, and social media.Responsibilities:1. Respond to customer inquiries and provide...

Job Description: We are seeking a Contact Center Officer to join our team at Petronas in Kuala Lumpur. As a Contact Center Officer, you will be responsible for managing inbound and outbound calls, responding to customer inquiries, resolving issues, and providing exceptional customer service.Responsibilities: Answering incoming calls and responding to...

Job Description: We are seeking a Contact Center Officer to join our team at Petronas in Kuala Lumpur. As a Contact Center Officer, you will be responsible for managing inbound and outbound calls, responding to customer inquiries, resolving issues, and providing exceptional customer service.Responsibilities: Answering incoming calls and responding to...

Job Description: We are seeking a Contact Center Officer to join our team at Petronas in Kuala Lumpur. As a Contact Center Officer, you will be responsible for managing inbound and outbound calls, responding to customer inquiries, resolving issues, and providing exceptional customer service.Responsibilities: Answering incoming calls and responding to...

Executive, Contact CentrePrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

Job Title:Executive, Contact Centre Quality & SupportReports To:Assistant Manager, Contact Center ManagementRole Purpose: To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters SMEs for Call Centre in related fields, to enhanced Contact...

Section Head of Operations, Contact Centre Closing Date : 01/08/2024 Section Head of Operations, Contact Centre ** For registered candidates, please login to apply Life at U MobileWe are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.At U Mobile, we are always on the lookout for great talents and passionate individuals to join our...

We are seeking a dedicated and proactive Customer Assistant to join our team in the Vealthme. As a Customer Assistant, you will work closely with the Customer Account Manager to ensure exceptional service delivery and satisfaction for our valued clients. Your primary responsibility will be to assist in managing customer accounts, addressing inquiries,...

Manage the Customer Service Counter and exhibit excellent customer service skills in the course of duty. Maintain the necessary standards in the discharge of duties and perform telephone and facetoface service skills courteously and effectively. Provide timely and accurate clarification and advice to enquiries from the public. For enquiries that are more...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And to get there, we need...

Job DescriptionResponsibilities:Manage day-to-day operations at Counter including:Inventory management: Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.Floor managementPOS/invoicing, self-collection of online purchasesCustomer serviceBooking of in-store facilitiesLead and manage a team of customer service...