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Customer Contact, Analyst

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia AIA Full time
At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.

  • It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._
  • And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business._
Sound like you? Then read on.

About the Role

  • Provide timely response to customers in areas of product information, outpatient / inpatient services, claims, premium payment and policy termination
  • Process customer instructions / request
  • Troubleshoot and resolve customer complaint
  • May reach out to customers whose policies have lapsed in an attempt to retain them
  • Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._