Senior Data Analyst

7 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia Arkose Labs Inc. Full time
About the Role

We are seeking a highly skilled Senior Data Analyst to join our team at Arkose Labs Inc. as a Cybersecurity Expert. In this role, you will be responsible for analyzing web traffic, detecting attack patterns, and funneling attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers.

Key Responsibilities
  • Lead Data-Driven Decision Making: Provide leadership in an innovative and dynamic team that can inform, influence, and support improved use of data for decision making in customer security through direct support and capacity building.
  • Enhance Situational Awareness: Increase the capacity of teams to utilize multi-sectoral data to improve situational awareness, attack preparedness, and response.
  • Drive Customer Adoption: Help drive customer adoption and deliver on Arkose Labs value proposition.
  • Collaborate with Cross-Functional Teams: Collaborate with CSOps team to develop technical approaches and new or enhanced technical tools to improve the analysis and utilization of data.
  • Provide Technical Expertise: Work collaboratively across teams providing technical expertise in the use of data for improved customer security performance.
  • Serve as Escalation Point-of-Contact: Serve as escalation point-of-contact for customers on data analytics and security settings.
  • Provide Technical Support: Provide technical support and guidance to customers.
  • Manage Customer Communications: Manage customer communications for analytic and security settings.
  • Collaborate on Projects and Initiatives: Collaborate with internal organizations on projects and initiatives.
  • Identify Process Improvements: Identify and document process improvements.
  • Identify Expansion Opportunities: Identify expansion opportunities, future use cases, and implementation rollouts with customers.
Requirements
  • 4+ years of Data or Support Analyst experience in a fast-paced environment, preferably in a SaaS company.
  • Strong business English skills (B2 level).
  • Customer support and escalation experience.
  • Strong understanding of information security.
  • Ability to quickly learn and support new technologies.
  • Self-motivated with demonstrated problem-solving skills.
  • Strong attention to detail.
  • Team player, willing to learn, research, and teach others.
  • Excellent written and verbal communication skills.
  • Strong work ethic, customer focus, and winning attitude
  • Skilled in data visualization tools.
  • Understanding of A/B testing.
  • Proficient in the creation of visually and verbally engaging reports and presentations, for departmental heads/management, senior analytics leadership, and key stakeholders.
Preferred Qualifications
  • Computer Science, Mathematics, Statistics, Information Systems, Economics Degree or Equivalent.
  • Background in customer-facing cybersecurity.

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