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Customer Relation Assistant Manager

3 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Elabram Full time
Job Description

Responsibilities:

Manage day-to-day operations at Counter including:

Inventory management:
Monitor movement of inventory, order/replenish inventory according to promotions and sales projection.
Floor management
POS/invoicing, self-collection of online purchases
Customer service
Booking of in-store facilities
Lead and manage a team of customer service staff to provide excellent service:
In-charge of rostering, evaluating performance, providing feedback, coaching, and motivating the team.

Be the Brand Ambassador with a strong floor presence, ensuring the team maintains a high standard of grooming and appropriate conduct consistent with our brand image.

Enhance in-store experience and maximize sales conversion.
Handle customer feedback and provide service recovery where necessary.
Establish regular contact with distributors and maintain healthy relationships.

Manage in-store company assets: Keep visual merchandising and in-store POSM up-to-date and ensuring that housekeeping is up-to-standard.

Manage and execute in-store activities:

Work closely with Marketing department for the execution of sales and promotional activities.
Proactively give suggestions to drive store traffic.
Track and report store performance according to agreed KPIs.
Perform other ad-hoc duties assigned.
Requirement
Min. SPM Level.
Min. 3 years of relevant managerial experience in the retail/beauty industry.
Proficient in MS Office.
Experience in leading a team.
Willing to lead by example in all in-store initiatives and activities.
Excellent interpersonal and communication skills.
Results-driven, adaptable and flexible, able to work well under pressure and in challenging situations.
Available for remote work exclusively on alternate Saturday and Sunday, or on a rotational scheduled basis.
Able to perform shift duty including weekends
Additional Requirement
Gender
Female
Job Information
Industry
Health & Beauty Care
Employment
Permanent
Position Level
Assistant Manager
Working Hour

NORMAL
Language
Mandarin, English