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Senior Manager

2 months ago

Kuala Lumpur, Kuala Lumpur, Malaysia Customer Labs Full time
Sales, Marketing & Leasing

We are seeking a highly skilled and experienced Senior Manager to lead our sales, marketing, and leasing efforts. As a key member of our team, you will be responsible for developing and implementing effective sales and marketing strategies to achieve business objectives and sales targets.

  • Develop and implement sales and marketing strategies to drive business growth and achieve sales targets.
  • Manage sales and marketing budgets to ensure all sales activities are within set budgets.
  • Lead, guide, and motivate the sales team to achieve individual and group targets.
  • Maintain strong relationships with potential customers and real estate agents.
  • Coordinate with real estate agencies to achieve sales numbers.
  • Monitor sales performance, track regularly, and identify areas for improvement.
  • Source and secure potential tenants.
  • Ensure lease agreements, renewals, and rental collections are managed efficiently.
  • Ensure compliance with industry practices and leasing regulations.
  • Oversee day-to-day activities in the sales gallery, including sales inquiries, leads management, project briefings, and after-sales service.
Customer Service

We are looking for a Senior Manager to oversee our customer service team and ensure that our customers receive exceptional service. As a key member of our team, you will be responsible for guiding the team in handling customer complaints and ensuring that customer service is delivered efficiently and effectively.

  • Oversee the customer service team for assigned developments.
  • Provide guidance to the team in handling customer complaints and ensure that customer service is delivered efficiently and effectively.
  • Monitor and guide the team to resolve customer enquiries and complaints.
  • Prepare aging reports for customer complaints and defect rectification works.
  • Maintain good relationships with internal and external teams.
  • Ensure that sales documentation is well prepared in accordance with company policies and procedures.

We are looking for a highly skilled and experienced Senior Manager to join our team at Customer Labs. If you have a strong background in sales, marketing, and customer service, and are looking for a new challenge, please apply for this exciting opportunity.