Contact center officer

4 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Petronas Full time

Job Description:
We are seeking a Contact Center Officer to join our team at Petronas in Kuala Lumpur.

As a Contact Center Officer, you will be responsible for managing inbound and outbound calls, responding to customer inquiries, resolving issues, and providing exceptional customer service.


Responsibilities:

  • Answering incoming calls and responding to customer inquiries.
  • Making outbound calls to follow up on customer requests or issues.
  • Resolving customer complaints and issues in a timely and professional manner.
  • Maintaining accurate records of customer interactions and transactions.
  • Collaborating with other departments to address customer needs.
  • Contributing to team goals and targets.
  • Providing feedback to improve customer service processes.

Requirements:

  • Bachelor's degree in a relevant field preferred. 4 years of experience in a customer service or call center role.
  • Excellent communication skills.
  • Strong problemsolving skills.
  • Ability to manage multiple projects simultaneously.
  • Driven and energetic personality.
  • Proficiency in MS Office and CRM software.
  • Ability to work well under pressure and meet deadlines.

Benefits:

  • Relocation allowance for eligible candidates.
  • Gym membership.
  • Paid sick leave.
  • Opportunities for career growth and development.

Working Environment:

Join our team at Petronas and be a part of a dynamic and innovative work environment that encourages creativity and celebrates innovation.

We believe in fostering a culture of collaboration and continuous learning.

Equal Opportunity Statement:
Petronas is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law

How to apply:
Apply on Grab Jobs and you will be notified if shortlisted for the job.

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