Contact Centre Agent

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:What a Contact Centre Manager does at HP:Devise and Implement Call Centre V2.0 to make us Future Ready Proof Understand business needs and translate those needs into people skills and strategies. Responsible for executing the...

Executive, Contact CentrePrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...

To ensure the achievement of inbound customer service targets by managing the performance of staff and processes effectively across all shifts and countriesTo drive sales growth in line with targets, ensuring that processes and employee skills are geared towards the maximising of conversion ratesTo provide leadership to ensure inbound target achievements in...

Section Head of Operations, Contact Centre Closing Date : 01/08/2024 Section Head of Operations, Contact Centre ** For registered candidates, please login to apply Life at U MobileWe are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.At U Mobile, we are always on the lookout for great talents and passionate individuals to join our...

To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact Schedule,...

Job Title:Executive, Contact Centre Quality & SupportReports To:Assistant Manager, Contact Center ManagementRole Purpose: To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters SMEs for Call Centre in related fields, to enhanced Contact...

Assistant Manager, Contact Centre Quality & ResolutionResponsibilities:Quality Assurance To conduct staff coaching & monthly QA discussion To conduct call calibration session To formulate and enhance quality monitoring guidelines including TL coaching Any other task as assignedResolution Responsible for handling escalation for Contact Management team To...

Req ID: 6283- Job Description: To ensure that Contact Centre system (telephony, backend system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank's customers. To ensure that the Business Continuity Plan (BCP) is executed...

Job descriptionCustomer Service (Call Centre position)Location :Menara Public Bank 2, Jalan Raja Chulan, KLWorking days: 5 days (rotational shift - 11:00 am to 11:00 pm)Nature of business :Established global E-commerce contact center platform in MalaysiaSalary range: Basis RM2, fix allowance +Attendance incentive, KPI allowance (can ask during...

A MAGIC Call Centre Agent is responsible for processing all incoming and outgoing calls accurately and courteously.What will I be doing?A MAGIC Call Centre Agent contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:Process all incoming and outgoing calls accurately and courteously Records and...

Job Responsibilities: The essential duties and responsibilities for the incumbent are as per below Deliver world class customer service via telephone Provide a polite, professional and accurate response Manager customer's expectations and display ownership for customer's requests Liaise with appropriate departments to resolve issues brought up by customers...

BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT KL IS LOOKING FOR AN ENGAGEMENT CENTRE SUPERVISORSENIORITY LEVEL:ManagementFUNCTION: GBS MarketingSALARY RANGE:Market salary + Excellent...

Job Highlights 5 days work week (Mon to Fri, 9am to 6pm) Permanent role Immediate vacancyResponsibilities Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system Ensure effective and timely followup with internal and external parties on pending cases Manage and resolve customers' complaints and...

**Job Description: - * To enhance customer experience to meet the competitive and challenging market. To support and retain business growth by executing the management's plans / strategies. To meet the targeted result of responded calls set by the Management. Continuously monitor, ensure business processes and system enhancements in place to allow smooth...

Job Highlights: Close to LRT/MRT station Start ASAPResponsibilities: To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime. To provide first call resolution in an effective and timely manner. To handle customer inquiries in an efficient, courteous and professional...

Hi we are looking for a Contact Centre Banking role in the heart of Kuala Lumpur. Up to RM3000 of Basic Salary (depends on qualification & experience) Shift Allowance High chance to permanent (entitled for increment) Get a chance to gain experience working for an MNC companyLocation:Kuala Lumpur (accessible w public transport) Attending to inbound calls and...

Assalamualaikum & Hi,Cth:- Title : (Khidmat Perunding Pelanggan)- Nama Penuh : Nisa bt Hassan- Umur : - Tarikh boleh hadir ke temuduga : 00:00:24( Pengambilan untuk cawangan Kuala Lumpur )**SYARAT-SYARAT KELAYAKAN**:- Warganegara Malaysia & Penduduk tetap Malaysia- Minima SPM (Jika GAGAL SPM bawa SLIP SPM sebagai bukti ya)Sijil SPM (jika tidak ada sijil SPM...

BAT is evolving at pace - truly like no other organisation.To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journeyBAT KL IS LOOKING FOR A CUSTOMER SERVICE AGENT (MANDARIN SPEAKING)SENIORITY LEVEL:Non- managementFUNCTION: GBS MarketingSALARY RANGE:Market salary...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone. It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030._ And to get there, we need...

Client Background:Financial InstitutionTenure:Permanent/ ContractLocation:Kuala LumpurResponsibilities: To attend to inbound/ outbound calls according to the Standard Operating Procedure in resolving and providing solution to customers enquiries/requests in more effective and efficient way, this includes back end administration processing To liaise...