Bank Contact Centre

Req ID: 6283- Job Description: To ensure that Contact Centre system (telephony, backend system, and other related systems) is properly managed and maintained in order to achieve high productivity, efficiency and effectiveness of Contact Centre as the key contact point for the bank's customers. To ensure that the Business Continuity Plan (BCP) is executed...

Assalamualaikum,Saya Cik Nisa dari HR departmentCth:1) Title : (Khidmat Perunding Pelanggan Bank)2) Nama Penuh : Nisa bt Hassan3) Umur : 4) Tarikh boleh hadir ke temuduga : 00:00:23- Lokasi bekerja Maybank Etiqa Jalan Melaka Kuala Lumpur- Temuduga akan diadakan di cawangan Kuala Lumpur (Bersebelahan LRT Masjid Jamek)**SYARAT-SYARAT KELAYAKAN**:- Warganegara...

Hi we are looking for a Contact Centre Banking role in the heart of Kuala Lumpur. Up to RM3000 of Basic Salary (depends on qualification & experience) Shift Allowance High chance to permanent (entitled for increment) Get a chance to gain experience working for an MNC companyLocation:Kuala Lumpur (accessible w public transport) Attending to inbound calls and...

Manager - Business & Corporate Banking (CMB Centre)If you are looking to excel and make a difference, take a closer look at us...Functional (job responsibilities) To establish closer rapport with existing business banking clients with the goal of increasing utilization of banking facilities and improving profitability. To plan and strategize on marketing...

Manager - Group Operations (Contact Centre - Project & Process Improvement)If you are looking to excel and make a difference, take a closer look at us...Job Responsibilities Lead multiple projects with a focus on data management & business intelligence capability building Develop business cases for new initiatives and track the benefits of the...

Executive, Virtual Banking Create your future with AffinYou too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. JOB PURPOSE To handle customer interaction from various channels pertaining to product...

Executive, Virtual Banking Create your future with AffinYou too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. JOB PURPOSE To handle customer interaction from various channels pertaining to product...

Executive, Virtual Banking Create your future with AffinYou too can make a difference. Join us at AFFIN, where the open minds meet and be inspired by a sharedmitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too. JOB PURPOSE To handle customer interaction from various channels pertaining to product...

To ensure the achievement of inbound customer service targets by managing the performance of staff and processes effectively across all shifts and countriesTo drive sales growth in line with targets, ensuring that processes and employee skills are geared towards the maximising of conversion ratesTo provide leadership to ensure inbound target achievements in...

Executive, Virtual BankingCreate your future with Affin You too can make a difference.Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry - you can make a difference too.JOB PURPOSETo handle customer interaction from various channels pertaining to product...

Section Head of Operations, Contact Centre Closing Date : 01/08/2024 Section Head of Operations, Contact Centre ** For registered candidates, please login to apply Life at U MobileWe are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.At U Mobile, we are always on the lookout for great talents and passionate individuals to join our...

CONTACT CENTRE AGENT: CUSTOMER EXPERIENCE DEPARTMENT _**Responsibilities Greet and interact with customer to ensure all of their needs are attended andprofessionally handled. Handle incoming calls and enquiries on their appointment via telephone calls and Attending external and internal incoming calls via PABX system. Assist patients and clients with their...

Business & Corporate Banking - Account Relationship (Nationwide)If you are looking to excel and make a difference, take a closer look at us...OverviewThe Account Relationship Manager is responsible for driving commercial banking sales and deliver sales targets assigned by the management. This role reports to the Manager, Business & Corporate Banking (CMB...

To handle incoming customer calls that flow into the Contact Centre pertaining to service inquiries, requests, or complaints Identify and handle customer inquiries completely, accurately and resolve customer complaints and problems Execute customer service and sales skills where appropriate to optimize the opportunity of each customer contact Schedule,...

The Call Centre Manager oversees all affairs of the Call Centers, with various Program managers to ensure the below functions are met:What a Contact Centre Manager does at HP:Devise and Implement Call Centre V2.0 to make us Future Ready Proof Understand business needs and translate those needs into people skills and strategies. Responsible for executing the...

Job Title:Executive, Contact Centre Quality & SupportReports To:Assistant Manager, Contact Center ManagementRole Purpose: To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters SMEs for Call Centre in related fields, to enhanced Contact...

Job Highlights: Close to LRT/MRT station Start ASAPResponsibilities: To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turnaroundtime. To provide first call resolution in an effective and timely manner. To handle customer inquiries in an efficient, courteous and professional...

Assistant Manager, Contact Centre Quality & ResolutionResponsibilities:Quality Assurance To conduct staff coaching & monthly QA discussion To conduct call calibration session To formulate and enhance quality monitoring guidelines including TL coaching Any other task as assignedResolution Responsible for handling escalation for Contact Management team To...

Priority Banking Service Ambassador InternshipDefine your future at Hong Leong BankJob Responsibility: Welcoming and greet Priority Banking customers in a warm, courteous and professional from Lobby to PB Centre; Maintains quality service by enforcing quality and customer service standards, analyzing and resolving customer service problems; Ensures customers...

Define your future at Hong Leong BankJob Responsibility: Welcoming and greet Priority Banking customers in a warm, courteous and professional from Lobby to PB Centre; Maintains quality service by enforcing quality and customer service standards, analyzing and resolving customer service problems; Ensures customers are attended in a timely manner while taking...