Team Leader

1 week ago


Kuala Lumpur, Malaysia Agensi Pekerjaan ASK Resources Sdn. Bhd. Full time

**The company**:
**Our client is a subsidiary of a largest branch network of any foreign bank operating in Malaysia. We are seeking passionate, dynamic, self-motivated individuals who are driven towards achieving performance excellence. As a leading bank in Asia-Pacific, we offer challenging opportunities to meet your career aspirations.**

**Job Highlights**:

- Fast-paced and team-oriented working environment
- Permanent role
- Monthly fixed allowance + various staff benefits

**Responsibilities**:

- Proactively solves problems and provides timely resolution to ensure mínimal impact to customer and employee satisfaction.
- Identifies the most appropriate course of action for problem resolution and effectively communicates plans to those impacted.
- Provides on-the-job training and mentoring.
- Conducts coaching and performance appraisal sessions to identify opportunities and recognize positive behaviors.
- Monitors and documents team members’ performance results.
- Takes part in special project activities and support teams by providing ad-hoc information and reports.
- Chairs team meetings and updates team members on progress of special project activities.

**Requirements**:

- ** Mandarin OR English speaker are welcome**:

- At least a recognized Diploma or Degree.
- At least 2 years of supervisor and team management experience in a Contact Centre environment.
- Knowledge of banking and/or credit cards products and services are added advantages.


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