Mandarin Team Leader

7 days ago


Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

Job Brief

A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Their job brief includes:

- Supervising and leading a team of call center agents to meet performance targets.
- Monitoring call center processes to enhance customer satisfaction and efficiency.
- Providing coaching and training to team members to improve their skills and performance.

Call Center Team Leaders are essential for maintaining high-quality service and operational excellence in a call center environment.

**Responsibilities**:

- Supervising and guiding call center agents to achieve performance targets.
- Monitoring and improving call center processes for enhanced customer satisfaction.
- Providing coaching and training to team members for skill development.

For success as a Call Center Team Leader, you should possess the following qualifications and skills:

- Strong leadership and communication abilities.
- Experience in call center operations and customer service.
- Problem-solving skills and the ability to handle escalated issues.

Pay: RM5,500.00 - RM6,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Schedule:

- Day shift
- Night shift

Supplemental pay types:

- Attendance bonus
- Performance bonus



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