Mandarin Team Leader
7 months ago
**Responsibilities**:
The responsibility of the team lead is to ensure that organizational metrics and goals are met by rallying and motivating a team of up to 20 team members
1. Motivate and strategize how the team will meet efficiency, productivity and consistency targets.
2. Ability to understand the CTQ parameters that affect the process and work on them.
3. Perform twice a month check-point on the analyst's performance using scorecards as a point of discussion
4. Chart a career development plan for the analysts and provide guidance on how to achieve personal and career goals
5. Elevate and escalate red flags to management on a duty of care perspective
6. Ensure that team schedules are communicated; leave requests are attended to and team attendance is monitored. Chronic absentees should be managed.
7. Guarantee that base operational expectations and information security policies are enforced
8. Identify improvement opportunities in workflows and suggest solutions. Create a culture of innovation
9. Facilitate team meetings and team huddles
10. Create an engaging and fun work atmosphere for the team
11. First point of escalation and clarification on HR-related matters and concerns
12. Course correct non-performing metrics and analysts through root cause analysis and solid action planning
13. Perform monthly sit down sessions to gather insights and innovation ideas
14. Execute administrative functions inside the team (i.e. time report reviews) and HR disciplinary actions (if needed)
15. Ensure that SMEs are performing their duties and responsibilities
**Salary**: RM6,200.00 - RM6,400.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Day shift
- Early shift
Supplemental pay types:
- Commission pay
- Overtime pay
-
Team Leader
7 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Logistics Mandarin Team Leader- Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams across...
-
Mandarin Team Leader
7 months ago
Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full timeJob Brief A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Their job brief includes: - Supervising and leading a team of call center agents to meet performance targets. - Monitoring call center processes to enhance customer satisfaction and...
-
Team Leader
7 months ago
Kuala Lumpur, Malaysia MyGlit Full time**Role**:Any Other **Timings**:Shifting Schedule (Permanent) **Industry**:Telecom / ISP **Process**:Non-Voice **Functional Area**:Any Other Key Skills: Mandarin Team Leader- Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment,...
-
Team Leader
7 months ago
Kuala Selangor, Malaysia MyGlit Full time**Role**:Documentation/Shipping Exec./Mgr **Timings**:Flexible (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Content / Editors / Journalists **Work Mode**:Work from office Key Skills: Leadership- Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams...
-
Team Leader
7 days ago
Kuala Lumpur, Malaysia TaskUS Full timeSo what does a Team Leader really do? Think of yourself as one of the leaders of your department and not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. We need your full concentration because it's time to imagine what it's like being...
-
Team Leader
7 days ago
Kuala Lumpur, Malaysia TaskUs Full timeSo what does a Team Leader really do? Think of yourself as one of the leaders of your department and not just anyone is qualified for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch. We need your full concentration because it’s time to imagine what it’s like...
-
Mandarin Trainer
7 months ago
Kuala Lumpur, Malaysia Fasih Mandarin Sdn. Bhd. Full timeSalary: RM2,300.00 - RM3,500.00 EXCLUSIVE PERKS: A full scholarship awaits those who do not possess the highest Mandarin teaching certification. **Responsibilities**: - To teach and train Mandarin to non-native speakers of all ages. - Evaluate students’ performances, including grading homework assignments and making notes of how well students...
-
Team Leader
7 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service Key Skills: Japanese language Team Leader BPO Voice Process Team Leading Travel Accounts BPO Operations Travel Processes inbound and outbound process Team lead operation operation team leader...
-
Team Leader
2 weeks ago
Kuala Lumpur, Malaysia Platform Hospitality Group Sdn. Bhd. Full timeThe objective of the Team Leader is to work with and under the guidance of the Supervisor, to providing direction to the waiter in restaurant operations. The Team Leader needs to carry out the overall food and beverage operations of the outlet, as well as in maintaining the service standards in a manner consistent with the company standards. He/she will lead...
-
Team Leader
1 day ago
Kuala Lumpur, Malaysia Upal Sdn Bhd Full timeJob Responsibilities: The objective of the Team Leader is to work with and under the guidance of the Supervisor, to providing direction to the waiter in restaurant operations. The Team Leader needs to carry out the overall food and beverage operations of the outlet, as well as in maintaining the service standards in a manner consistent with the company...
-
Team Leader
7 months ago
Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full timePosition: Team Leader - Mandarin Speaker Location: Kuala Lumpur, Malaysia Relocation: Remote work for the first 3 months, then Work Visa/Employment Pass provided Working hours: 24/7 rotational shift **Salary**: RM6,500 - RM9,900 (basic) + OT + Night shift allowance **Responsibilities**: - Lead and guide a customer service team, ensuring they meet...
-
Vivo Call Centre Team Leader
4 days ago
Kuala Lumpur, Malaysia Pinnacle Contact Center Full timeFor Registration Please **WhatsApp 011-16421901** - Name: - Age: - Title **:VIVO** **Customer Service Team Leader** **Job Description For Team Leader**: - Manage and provide coaching and training of staffs in daily work; - Act as the first point of escalation for customer's complaints to ensure satisfied customer experience and resolution; - Ensure call...
-
Team Leader
2 weeks ago
Kuala Lumpur, Malaysia Platform Hospitality Group Sdn. Bhd. Full timeThe objective of the Team Leader is to work with and under the guidance of the Supervisor, to providing direction to the waiter in restaurant operations. The Team Leader needs to carry out the overall food and beverage operations of the outlet, as well as in maintaining the service standards in a manner consistent with the company standards. He/she will lead...
-
Team Leader
7 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Team Leader **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Team Leader Team Management Team Leading- Provide mentorship, guidance, and career development to members of their team.- high-performing team through an exciting...
-
Japanese Team Leader
7 months ago
Kuala Lumpur, Malaysia Gratitude Inc. Full time**Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Handling Team Leader - *Hi Team we need your support for this VERY URGENT Hiring for the role of Japanese Team Leaders. (Cyberjaya & KL Office...
-
Team Manager
7 months ago
Kuala Lumpur, Malaysia GrowthFn Full time**Job Title**: Team Lead/Team Manager (Mandarin) **Professional fluency in English and Mandarin** **Overview** - **Language**: Mandarin + English - **Location**: KL, Malaysia - **Budget**: 5000RM to 6500RM - **Start Date**: ASAP **Responsibilities** - Lead, monitor, and supervise a team of 10 to 15 members to achieve organizational goals. - Identify...
-
Team Leader
1 week ago
Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full timeSo what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to...
-
Team Leader
2 weeks ago
Kuala Lumpur, Malaysia Maven Global Group Sdn Bhd Full timeAs a Team Leader, you will: - Manage day-to-day planning and operations of your team; - Make sure that each of your Teammates achieves his/her Key Performance Indicators (KPIs); - Organize and handle the team and make sure everyone adheres to their schedules; - Train and help in the development of your team by conducting team huddles and coaching...
-
Team Leader
7 months ago
Kuala Lumpur, Malaysia Evolution Group Full timeJAWATAN KOSONG DIPERLUKAN DI KOMPLEKS MALURI CHERAS❗ - Lelaki & perempuan ( 20 tahun 45 tahun (warganegara malaysia) - Jawatan sebagai Team Leader - Gaji based on commission (RM4800 + insentif) - Tiada pengalaman atau fresh graduate boleh mohon (minimum SPM, Diploma,Degree) - Masa bekerja 9 pagi - 5 petang (sabtu dan ahad cuti termasuk public holiday) -...
-
Team Leader
7 days ago
Kuala Lumpur, Malaysia Boost Juice Bars Full time**BOOST JUICE BARS** **Industry: Food & Beverage** **Location: Kuala Lumpur** - Pavilion Bukit Jalil **Position: Team Leader** Boost Juice, is South East Asia’s largest juice and smoothie chain has expanded to 200 stores. Boost is not just a smoothie & juice bar - it is an innovative retail concept based on great tasting products, the unique Boost...