Team Manager
7 months ago
**Job Title**: Team Lead/Team Manager (Mandarin)
**Professional fluency in English and Mandarin**
**Overview**
- **Language**: Mandarin + English
- **Location**: KL, Malaysia
- **Budget**: 5000RM to 6500RM
- **Start Date**: ASAP
**Responsibilities**
- Lead, monitor, and supervise a team of 10 to 15 members to achieve organizational goals.
- Identify service improvement areas and make recommendations to management.
- Assist in the hiring process.
- Manage night shift scheduling and staffing to ensure optimal team performance.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Conduct regular quality assurance assessments to maintain service standards.
- Develop and implement training programs to enhance team skills and product knowledge. Provide ongoing coaching and feedback.
**Requirements (READ CAREFULLY)**
- Professional fluency in English and Mandarin.
- On-site work required.
- Minimum 2 years of experience as a Team Leader managing at least 5 team members.
- Proven experience in technical support or customer service.
- Effective coaching skills.
- Proficiency in MS Office (especially PowerPoint, and Excel); familiarity with e-learning software is advantageous.
Pay: RM5,000.00 - RM6,500.00 per month
Schedule:
- Rotational shift
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- All questions are required to proceed. Do you agree to answer all of them?
- Are you proficient in Mandarin (Read, Write, Speak)?
- Are you proficient in English (Read, Write, Speak)?
- Are you proficient in MS Office (especially PowerPoint and Excel)?
**Experience**:
- Team Lead: 2 years (required)
**Language**:
- Mandarin (required)
- English (required)
**Location**:
- Kuala Lumpur (required)
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