Team Manager

1 week ago


Kuala Lumpur, Malaysia GrowthFn Full time

**Job Title**: Team Lead/Team Manager (Mandarin)

**Professional fluency in English and Mandarin**

**Overview**
- **Language**: Mandarin + English
- **Location**: KL, Malaysia
- **Budget**: 5000RM to 6500RM
- **Start Date**: ASAP

**Responsibilities**
- Lead, monitor, and supervise a team of 10 to 15 members to achieve organizational goals.
- Identify service improvement areas and make recommendations to management.
- Assist in the hiring process.
- Manage night shift scheduling and staffing to ensure optimal team performance.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Conduct regular quality assurance assessments to maintain service standards.
- Develop and implement training programs to enhance team skills and product knowledge. Provide ongoing coaching and feedback.

**Requirements (READ CAREFULLY)**
- Professional fluency in English and Mandarin.
- On-site work required.
- Minimum 2 years of experience as a Team Leader managing at least 5 team members.
- Proven experience in technical support or customer service.
- Effective coaching skills.
- Proficiency in MS Office (especially PowerPoint, and Excel); familiarity with e-learning software is advantageous.

Pay: RM5,000.00 - RM6,500.00 per month

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- All questions are required to proceed. Do you agree to answer all of them?
- Are you proficient in Mandarin (Read, Write, Speak)?
- Are you proficient in English (Read, Write, Speak)?
- Are you proficient in MS Office (especially PowerPoint and Excel)?

**Experience**:

- Team Lead: 2 years (required)

**Language**:

- Mandarin (required)
- English (required)

**Location**:

- Kuala Lumpur (required)



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