Assistant Team Leader

3 days ago

Kuala Lumpur, Malaysia FCM Full time

**Job no**: 520760

**Brand**: FCM

**Work type**: Full time

**Location**: Kuala Lumpur, Malaysia

**Categories**: Corporate & Group Travel

**Are you looking to start with a new opportunity in the travel industry?**

FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7 reach in 97 countries, FCM’s flexible technology anticipates and solves client needs, supported by experts who provide in-depth local knowledge and duty of care as part of the ultimate personalised business travel experience. As part of the ASX-listed Flight Centre Travel Group, FCM delivers the best market-wide rates, unique added-value benefits, and exclusive solutions. A leader in the travel tech space, FCM has proprietary client solutions. FCM provides specialist services via FCM Consulting and FCM Meetings & Events.

**About the Opportunity**

As a Assistant Team Leader, it is to assist and support in leading a team of Travel Consultants with the ultimate outcome of achieving 100% client & staff retention, maximising the revenue stream from each client and achieving consistent profit growth year on year. The ATL leads the team in the absence of the Team Leader.

In addition to the leadership responsibilities of this role, the ATL is a corporate travel consultant. Like all team members the ATL is required to fulfil travel requests from our corporate customers in a way that adheres to the FCM minimum standards, maximises FCM’s profit, growth and margin objectives while also delivering a professional standard of service that exceeds the expectations of our clients.

Reports to the Team Leader who is responsible for the profit of the team, as well as career development and mentoring of team members

**Responsibilities**

Support the team leader to drive, coach and track team performance to achieve consistent profit growth month and year to date:

- Support TL and Team to implement and maintain operational excellence which drives client satisfaction, revenue growth and client retention.
- Track performance of all travel consultants against KPI’s and assist TL in providing direction and feedback to staff.
- Interpret, measure and compare KPIs and P&L
- Client Retention
- Staff Retention

**Other Leadership Responsibilities**:

- Attend Team Leader Meetings when Team Leader is away
- Conduct monthly leadership meetings with your TL to work on team strategy
- Assist TL with the management of team rosters & annual leave.

**Travel Consultant Responsibilities**:

- Customer Service, sales and productivity
- Follow company procedures, account guidelines and customer service standards in the areas of: making travel arrangements, building Passenger Name Records (PNR's) and profiles, ticketing, tickets exchanges/changes, booking hotels and cars in GDS.
- Able to relate to clients at various levels within their organizations using diplomacy and tact
- You will need to bring in prior experience in Corporate operations environment, with experience in ticketing, scripting, changes and exchanges to complex multi-segment international fares and Passenger Name Records (PNR's).
- Demonstrating a strong curiosity in keeping yourself updated with travel destinations, strong communication skill, possess excellent geography and GDS knowledge are second nature to you. This will empower you to provide our clients with a world class customer service experience.

**Requirements**:

- 3 years’ experience in a travel consulting position
- Good knowledge of both domestic and international airfares and ticketing.
- Strong ability to listen and communicate verbally and in writing in English.
- Excellent ability to handle objections and deliver solutions.
- Motivated to achieve customer satisfaction and able to handle difficult situations involving customers.
- Highly organized and able to set goals and plans and drive them.
- Ability to work on multiple tasks at the same time, completing tasks within required time frame and to quality standards.
- Ability to work efficiently and accurately in a fast paced environment.
- Willingness to work a flexible schedule and occasional overtime when needed.
- Exceptional interpersonal skills, with ability to quickly build relationships and deliver results.
- Acts with honesty and integrity - with colleagues and for long term customer retention.
- Passionate about delivering a superior customer experience.
- Works independently and as part of a team and is accountable for performance.
- Highly self-disciplined and willing to take ownership and responsibilities.

**Applications close**:
**Back to search results**

**Refer a friend

  • Team Leader

    3 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service Key Skills: Japanese language Team Leader BPO Voice Process Team Leading Travel Accounts BPO Operations Travel Processes inbound and outbound process Team lead operation operation team leader...

  • Team Leader

    3 weeks ago

    Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    **JOB MISSION** The Team Leader assists the store management team by ensuring a customer focus on the sales floor with exceptional floor supervision. The Team Leader helps to maximize store productivity and profitability by assisting in team building and staff development, goal setting and by ensuring compliance with all Company’s standards. The Team...

  • Team Leader

    3 weeks ago

    Kuala Lumpur, Malaysia Platform Hospitality Group Sdn. Bhd. Full time

    The objective of the Team Leader is to work with and under the guidance of the Supervisor, to providing direction to the waiter in restaurant operations. The Team Leader needs to carry out the overall food and beverage operations of the outlet, as well as in maintaining the service standards in a manner consistent with the company standards. He/she will lead...

  • Team Leader

    3 weeks ago

    Kuala Lumpur, Malaysia Wabi Project Full time

    We are looking for a qualified team leader to manage our team and provide effective guidance. You will be responsible for supervising, managing and motivating team members on a daily basis. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to...

  • Team Leader

    3 weeks ago

    Kuala Lumpur, Malaysia Platform Hospitality Group Sdn. Bhd. Full time

    The objective of the Team Leader is to work with and under the guidance of the Supervisor, to providing direction to the waiter in restaurant operations. The Team Leader needs to carry out the overall food and beverage operations of the outlet, as well as in maintaining the service standards in a manner consistent with the company standards. He/she will lead...

  • Team Leader

    3 weeks ago

    Kuala Lumpur, Malaysia Platform Hospitality Group Sdn. Bhd. Full time

    The objective of the Team Leader is to work with and under the guidance of the Supervisor, to providing direction to the waiter in restaurant operations. The Team Leader needs to carry out the overall food and beverage operations of the outlet, as well as in maintaining the service standards in a manner consistent with the company standards. He/she will lead...

  • Pickup Team Leader

    2 days ago

    Kuala Lumpur, Malaysia DHL Full time

    We are currently seeking a **Pickup Team Leader **to join DHL eCommerce Malaysia! The **Pickup Team Leader **will be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot. **_Essential Duties and Responsibilities _** Customer Service Management - Maintain...

  • Av Team Leader

    5 days ago

    Kuala Lumpur, Malaysia Hilton Full time

    AV Team Leader An AV Team Leader is responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience while troubleshooting issues and providing solutions. You also responsible to oversees the small team. **What will I be doing?** An AV Team Leader will be required to set up AV related...

  • Team Leader

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Team Leader Team Management Team Leading- Provide mentorship, guidance, and career development to members of their team.- high-performing team through an exciting...

  • Team Leader

    4 weeks ago

    Kuala Lumpur, Malaysia Sheffield Energy Full time

    Job Type: Contract- Location: KL- Company: Halliburton Landmark(Malaysia) Job Description: Requirements: - The Team Leader(s) proposed must have - at least ten (15) years upstream oil & gas working experience - at least eight (8) years working experience on fields in Malay Basin - proven track record leading more than two (2) FFR-type studies

  • Japanese Team Leader

    4 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Handling Team Leader - *Hi Team we need your support for this VERY URGENT Hiring for the role of Japanese Team Leaders. (Cyberjaya & KL Office...

  • Generation Team Leader

    3 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Jacobs Technology Inc. Full time

    Job DescriptionThe Asia Generation Section Leader will be responsible for leading the Asia Generation team, which brings together around 30 professionals with diverse skills and backgrounds from Malaysia. The team supports renewable generation, battery and pumped hydro storage projects, as well as thermal projects such as gas-fired, waste-to-energy, and...

  • Team Leader

    2 weeks ago

    Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to...

  • Outlet Team Leader

    7 days ago

    Kuala Lumpur, Malaysia Hilton Full time

    Outlet Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Food & Beverage Team Leader

    3 weeks ago

    Kuala Lumpur, Malaysia Hilton Full time

    Hilton isn't just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. **And, we strongly believe that our Team...

  • Team Leader

    3 weeks ago

    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team LeaderVacancy: *Japanese Team Lead - Customer Service* Location: Cyber Jaya, Malaysia. Salary Max: RM 12,400 max + Allowances Process: Travel...

  • Team Leader

    4 weeks ago

    Kuala Lumpur, Malaysia Evolution Group Full time

    JAWATAN KOSONG DIPERLUKAN DI KOMPLEKS MALURI CHERAS❗ - Lelaki & perempuan ( 20 tahun 45 tahun (warganegara malaysia) - Jawatan sebagai Team Leader - Gaji based on commission (RM4800 + insentif) - Tiada pengalaman atau fresh graduate boleh mohon (minimum SPM, Diploma,Degree) - Masa bekerja 9 pagi - 5 petang (sabtu dan ahad cuti termasuk public holiday) -...

  • Magic Team Leader

    3 weeks ago

    Kuala Lumpur, Malaysia Hilton Full time

    MAGIC Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Team Leader

    2 weeks ago

    Kuala Lumpur, Malaysia Maven Global Group Sdn Bhd Full time

    As a Team Leader, you will: - Manage day-to-day planning and operations of your team; - Make sure that each of your Teammates achieves his/her Key Performance Indicators (KPIs); - Organize and handle the team and make sure everyone adheres to their schedules; - Train and help in the development of your team by conducting team huddles and coaching...

  • Team Leaders

    2 weeks ago

    Kuala Lumpur, Malaysia Natural Land Trading Full time

    Mencari Team Leader Landskap. Harus rajin dan ada minat terhadap berkerja. **Job Types**: Full-time, Contract, Internship, Fresh graduate Contract length: 12 months **Salary**: From RM1,400.00 per month **Benefits**: - Opportunities for promotion Schedule: - Fixed shift - Monday to Friday - Weekend jobs Supplemental Pay: - Commission pay COVID-19...