Team Leader
4 days ago
**JOB MISSION**
The Team Leader assists the store management team by ensuring a customer focus on the sales floor with exceptional floor supervision. The Team Leader helps to maximize store productivity and profitability by assisting in team building and staff development, goal setting and by ensuring compliance with all Company’s standards. The Team Leader leads by example, sets the tone on the sales floor and provides feedback to the store team that will result in exceeding the Company’s service standards.
**MAIN RESPONSIBILITIES**
1. **SALES**
- Takes ownership and accountability for store and personal productivity.
- Sales Per Transaction (SPT)
- Unit Per Transaction (UPT)
- Conversion rate
- Assist in sales planning to achieve daily, weekly and monthly store targets.
- Assist to create a high energy, sales and service focused work environment.
2. **CUSTOMER SERVICE & CRM**
- Ensure all customers are being served according to the Company’s service standards.
- Consistently ensures all daily tasks are completed without negatively impacting service.
- Support SM/ASM to manage and support team members with customer complaints.
- Acquire new customers to company's database.
- Develop customer relationships by providing customers regular updates.
- Assist to monitor, motivate and supervise team members to develop customer relationships.
- Promote and maintain an energetic presence and create a high level of enthusiasm on the sales floor.
3.**STORE STAFF MANAGEMENT**
- Work with SM/ASM to mentor/motivate all staff to drive sales and achieve sales objectives; provide on-the-job training and development for all staff.
- Assist to resolve conflicts with team members in a timely and productive manner.
4. **STRATEGIC PLANNING / ORGANIZING / EXECUTION**
- Assist to identify potential obstacles or issues and provide Store Manager/Assistant Store Manager with solutions to overcome.
- Assist in developing plans to address key business issues and utilize plans to impact business and achieve desired results.
- Demonstrate effective time management skills.
5.**CASH MANAGEMENT**
- Responsible for the store’s payment transactions and ensuring that the register is balanced at the end of each day.
- Responsible for tourist tax refund processing (where necessary).
- Manage petty cash float and payments to third party vendors.
6. **STOCK MANAGEMENT**
- Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers.
- Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss.
**Salary**: RM2,500.00 - RM3,400.00 per month
**Benefits**:
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Monday to Friday
- Night shift
- Weekend jobs
Supplemental pay types:
- Commission pay
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Will you be able to work on shifts, weekends and public holidays?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- luxury retail: 3 years (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
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