Pickup Team Leader

6 months ago


Kuala Lumpur, Malaysia DHL Full time

We are currently seeking a **Pickup Team Leader **to join DHL eCommerce Malaysia

The **Pickup Team Leader **will be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot.

**_Essential Duties and Responsibilities _**

Customer Service Management
- Maintain good working relationships
- Co-ordination, discussion and communication
- Assist to keep performance and meet target
- Problem shooting and Improvement

Stakeholder Management
- Managing pickup process efficiently within DHLeC depot
- Route planning and pickup courier zone assignments
- Ensure all pickup parcels from merchants and service points within depot coverage area are done and meet the cut-off time
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
- Monitor the daily pickup scan done by the couriers and milkrun drivers, 100% pickup scan compliance.
- Track daily pickup loads at the Depot and plan pickup schedules accordingly
- Communication regarding pickup operational route changes, route re-engineering, route planning, etc
- Check and produce report on depot pickup performance end of the day
- Assigning and monitoring the pickup to the couriers
- Monitor performance of couriers and milkrun in term of pick up.
- Special Request handling as appropriated related to pickup.

Team Management
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Motivate, train, coach and support new and existing employees to deliver high service level to customers

**_ Desired Skills / Qualifications _**
- 2 - 3 years operations experience, preferably within transportation or logistics industry
- Good knowledge of courier / express shipment management, route and pickup process flow
- People management experience as a team leader or supervisor

**_ Minimum Educational Qualification _**
- Minimum SPM/high school certification.


  • Depot Team Leader

    5 months ago


    Kuala Lumpur, Malaysia DHL Full time

    We are currently seeking a **Depot Team Leader** to join DHL eCommerce Malaysia! The Depot Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot. **Essential Duties and Responsibilities** **Customer Service Management** - Maintain...

  • Team Leader

    5 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service Key Skills: Japanese language Team Leader BPO Voice Process Team Leading Travel Accounts BPO Operations Travel Processes inbound and outbound process Team lead operation operation team leader...

  • Team Leader

    5 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Team Leader Team Management Team Leading- Provide mentorship, guidance, and career development to members of their team.- high-performing team through an exciting...

  • Japanese Team Leader

    5 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Handling Team Leader - *Hi Team we need your support for this VERY URGENT Hiring for the role of Japanese Team Leaders. (Cyberjaya & KL Office...

  • Team Leader

    5 months ago


    Kuala Lumpur, Malaysia Evolution Group Full time

    JAWATAN KOSONG DIPERLUKAN DI KOMPLEKS MALURI CHERAS❗ - Lelaki & perempuan ( 20 tahun 45 tahun (warganegara malaysia) - Jawatan sebagai Team Leader - Gaji based on commission (RM4800 + insentif) - Tiada pengalaman atau fresh graduate boleh mohon (minimum SPM, Diploma,Degree) - Masa bekerja 9 pagi - 5 petang (sabtu dan ahad cuti termasuk public holiday) -...

  • Team Leader

    5 months ago


    Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to...

  • Team Leader

    5 months ago


    Kuala Lumpur, Malaysia Vitality Boost Sdn Bhd Full time

    **Boost Team Leader Responsibilities**: 1. Overseeing the daily operations of the rstore to ensure smooth running and efficiency. 2. Ensuring customers are satisfied and happy with the service. 3. Ensuring that staff within the store adhere to the restaurant’s safety/service standards at all times. 4. Making sure that adequate staff is scheduled to...

  • Mandarin Team Leader

    5 months ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Job Brief A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Their job brief includes: - Supervising and leading a team of call center agents to meet performance targets. - Monitoring call center processes to enhance customer satisfaction and...

  • Assistant Team Leader

    6 months ago


    Kuala Lumpur, Malaysia FCM Full time

    **Job no**: 520760 **Brand**: FCM **Work type**: Full time **Location**: Kuala Lumpur, Malaysia **Categories**: Corporate & Group Travel **Are you looking to start with a new opportunity in the travel industry?** FCM is one of the world’s largest travel management companies and a trusted partner for nationals and multinational companies. With a 24/7...

  • Team Leader

    5 months ago


    Kuala Lumpur, Malaysia TaskUS Full time

    So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach...

  • Team Leader

    5 months ago


    Kuala Selangor, Malaysia MyGlit Full time

    **Role**:Documentation/Shipping Exec./Mgr **Timings**:Flexible (Permanent) **Industry**:Telecom / ISP **Process**:Voice **Functional Area**:Content / Editors / Journalists **Work Mode**:Work from office Key Skills: Leadership- Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams...

  • Av Team Leader

    6 months ago


    Kuala Lumpur, Malaysia Hilton Full time

    AV Team Leader An AV Team Leader is responsible for setting up audio, video, and lighting that meet requirements to deliver an excellent Guest and Member experience while troubleshooting issues and providing solutions. You also responsible to oversees the small team. **What will I be doing?** An AV Team Leader will be required to set up AV related...

  • Sales Team Leader

    5 months ago


    Kuala Lumpur, Malaysia Radius Payment Solutions Full time

    Job Advert Job Title: Telesales Team Leader - Telematics Location: Kuala Lumpur Radius Payment Solutions Ltd is one of the world’s leading service providers to the fleet and logistics market. Radius was initially established in the UK in 1990 and now operates globally with offices across 5 continents and customers worldwide. We are an ambitious, strong...

  • Team Leader

    6 months ago


    Kuala Lumpur, Malaysia London Stock Exchange Group Full time

    Team Leader We are hiring a Team Leader for our Fixed Income Data Department in Kuala Lumpur, Malaysia. **Role Summary** LSEG Fixed Income Data Department is responsible for the collection, analysis, integrated entry, data quality management and service of the full bond life cycle data operations of fixed income data in Asian Chinese, Japanese and Korean...

  • Team Leader

    5 months ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team LeaderVacancy: *Japanese Team Lead - Customer Service* Location: Cyber Jaya, Malaysia. Salary Max: RM 12,400 max + Allowances Process: Travel...

  • Concierge Team Leader

    5 months ago


    Kuala Lumpur, Malaysia Hilton Full time

    Concierge Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Team Leader

    5 months ago


    Kuala Lumpur, Malaysia TaskUS Full time

    **About TaskUs**:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Security Team Leader

    6 months ago


    Kuala Lumpur, Malaysia Hilton Full time

    Security Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Team Leader

    5 months ago


    Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    **JOB MISSION** The Team Leader assists the store management team by ensuring a customer focus on the sales floor with exceptional floor supervision. The Team Leader helps to maximize store productivity and profitability by assisting in team building and staff development, goal setting and by ensuring compliance with all Company’s standards. The Team...

  • Magic Team Leader

    5 months ago


    Kuala Lumpur, Malaysia Hilton Full time

    MAGIC Team Leader With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...