Pickup Team Leader
5 months ago
We are currently seeking a **Pickup Team Leader **to join DHL eCommerce Malaysia
The **Pickup Team Leader **will be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot.
**_Essential Duties and Responsibilities _**
Customer Service Management
- Maintain good working relationships
- Co-ordination, discussion and communication
- Assist to keep performance and meet target
- Problem shooting and Improvement
Stakeholder Management
- Managing pickup process efficiently within DHLeC depot
- Route planning and pickup courier zone assignments
- Ensure all pickup parcels from merchants and service points within depot coverage area are done and meet the cut-off time
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
- Monitor the daily pickup scan done by the couriers and milkrun drivers, 100% pickup scan compliance.
- Track daily pickup loads at the Depot and plan pickup schedules accordingly
- Communication regarding pickup operational route changes, route re-engineering, route planning, etc
- Check and produce report on depot pickup performance end of the day
- Assigning and monitoring the pickup to the couriers
- Monitor performance of couriers and milkrun in term of pick up.
- Special Request handling as appropriated related to pickup.
Team Management
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Motivate, train, coach and support new and existing employees to deliver high service level to customers
**_ Desired Skills / Qualifications _**
- 2 - 3 years operations experience, preferably within transportation or logistics industry
- Good knowledge of courier / express shipment management, route and pickup process flow
- People management experience as a team leader or supervisor
**_ Minimum Educational Qualification _**
- Minimum SPM/high school certification.
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