Depot Team Leader

6 days ago


Kuala Lumpur, Malaysia DHL Full time

We are currently seeking a **Depot Team Leader** to join DHL eCommerce Malaysia

The Depot Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.

**Essential Duties and Responsibilities**

**Customer Service Management**
- Maintain good working relationships
- Co-ordination, discussion and communication
- Assist to keep performance and meet target
- Problem shooting and Improvement

**Stakeholder Management**
- Manage parcel processing and delivery process efficiently within DHLeC delivery depot
- Plan sorting and courier zone assignments
- Deliver parcels to customers within delivery depot coverage area and cutoff time
- Ensure adherence to the operational workflows and standard operating procedures (SOPs) defined for Depot operations
- Monitor the daily in scan and out scan of shipments
- Check pre-alerts to track daily loads at the Depot and plan delivery schedules accordingly
- Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
- Check and hand over delivery sheets to the delivery staff or through mobile app.
- Assigning and monitoring the pickup to the couriers.
- Ensure safe, timely and profitable delivery of shipments to customers and reduce instances of undelivered shipments, RTOs etc
- Handle all exception cases at the Depot and communicate the same to Hub and Customer Services for resolution
- On a daily basis recheck exceptions of the previous day and ensure follow up of the same
- Ensure safe handling of all shipments at the Depot and report any damaged cases to the Hub\CS.
- Handle security exceptions in the Depot along with the security team
- Ensure daily updation, allocation and collection OTM machines for deliveries
- Collect COD cash collected by the delivery staff, cross check the same with the delivery sheet and deposit into DHL bank account
- Monitor performance of staff in the Depot and ensure conduct of trainings for regular PDAs, etc. in line with the training programs designed centrally
- Ensure adequate manning in terms for full-time PDAs etc
- Generate and maintain MIS related to the Depot
- Special Request handling as appropriated
- Keep and organize working documents in tidiness and easy to use
- Ensure safe and secure workplace and environment.

**Team Management**
- Provide direction, guidance and support to employees to help them discharge their duties effectively
- Motivate, train, coach and support new and existing employees to deliver high service level to customers

**Desired Skills / Qualifications**
- 2 - 3 years operations experience, preferably within transportation or logistics industry
- Good knowledgeof courier / express shipment management and delivery process flow
- People management experience as a team leader or supervisor

**Minimum Educational Qualification**
- Minimum SPM/high school certification.


  • Depot Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia DHL Full time

    We are currently seeking a Depot Team Leader to join DHL eCommerce MalaysiaThe Depot Team Leader will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot.Essential Duties and ResponsibilitiesCustomer Service Management Maintain good working...

  • Pickup Team Leader

    4 weeks ago


    Kuala Lumpur, Malaysia DHL Full time

    We are currently seeking a **Pickup Team Leader **to join DHL eCommerce Malaysia! The **Pickup Team Leader **will be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot. **_Essential Duties and Responsibilities _** Customer Service Management - Maintain...

  • Pickup Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia DHL Full time

    We are currently seeking a Pickup Team Leader to join DHL eCommerce MalaysiaThe Pickup Team Leader will be responsible for ensuring timely, accurate and efficient pick-up arrangement from customers through effective planning of pick-up operations at the Depot._Essential Duties and Responsibilities _Customer Service Management Maintain good working...

  • Depot Supervisor, Apg

    3 weeks ago


    Kuala Lumpur, Malaysia DHL Full time

    We are currently seeking a **Depot Supervisor **to join DHL eCommerce Malaysia! The **Depot Supervisor **will be responsible for ensuring timely, accurate and profitable delivery of shipments to customers through effective management of all inbound operations at the Depot. **_Essential Duties and Responsibilities _** Customer Service Management - Maintain...

  • Team Leader

    3 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service Key Skills: Japanese language Team Leader BPO Voice Process Team Leading Travel Accounts BPO Operations Travel Processes inbound and outbound process Team lead operation operation team leader...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    So what does a Team Leader really do?Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals.You must be able to coach...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia TaskUS Full time

    So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to coach...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia MyGlit Full time

    Role:Any OtherTimings:Shifting Schedule (Permanent)Industry:Telecom / ISPProcess:Non-VoiceFunctional Area:Any OtherKey Skills: Mandarin Team Leader- Bachelor's degree or equivalent diploma. Dynamic leader with experience and passion for managing large and diverse teams across multipleworkflows in a fast-paced environment, able to deal with rapid change and...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia 51Talk Full time

    Job Highlights Walking distance from LRT station Exposure to listed MNC, great and clear career path Young and vibrant working environmentResponsibilities Familiarize and continuously optimize all aspects of the telemarketing/call center process, including team building and team management; Continuously summarize and identify customer needs, convert...

  • Team Leader

    3 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Day Shift (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Team Leader Team Management Team Leading- Provide mentorship, guidance, and career development to members of their team.- high-performing team through an exciting...

  • Team Leader

    3 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Mandarin Project Manager - Mandarin - Team Leader Telcom* Some details/work conditions: 4. Project: Telecom 5. Work Hours: should be open to work until 11PM and...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Malaysia Gratitude India Full time

    Bachelor’s degree or equivalent diploma. - Dynamic leader with experience and passion for managing large and diverse teams across multiple workflows in a fast-paced environment, able to deal with rapid change and ambiguity. - Advantage: Freight forwarding industry knowledge (shipping documentation, VGM, EDI, MBL) - Advantage: Proficient with Microsoft...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia TaskUS Full time

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Japanese Team Leader

    3 weeks ago


    Kuala Lumpur, Malaysia Gratitude Inc. Full time

    **Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Handling Team Leader - *Hi Team we need your support for this VERY URGENT Hiring for the role of Japanese Team Leaders. (Cyberjaya & KL Office...

  • Team Leader

    7 days ago


    Kuala Lumpur, Malaysia Career International Fos Sdn. Bhd Full time

    So what does a Team Leader really do? Imagine yourself going to work with just a single thing on your mind: to provide the best customer experience for your clients. At the same time, as you look at your tasks for the day, you must be able to drive the performance of your Teammates in order for them to continuously hit their goals. You must be able to...

  • Team Leader

    3 weeks ago


    Kuala Lumpur, Malaysia Evolution Group Full time

    JAWATAN KOSONG DIPERLUKAN DI KOMPLEKS MALURI CHERAS❗ - Lelaki & perempuan ( 20 tahun 45 tahun (warganegara malaysia) - Jawatan sebagai Team Leader - Gaji based on commission (RM4800 + insentif) - Tiada pengalaman atau fresh graduate boleh mohon (minimum SPM, Diploma,Degree) - Masa bekerja 9 pagi - 5 petang (sabtu dan ahad cuti termasuk public holiday) -...

  • Team Leader

    1 week ago


    Kuala Lumpur, Malaysia Vitality Boost Sdn Bhd Full time

    **Boost Team Leader Responsibilities**: 1. Overseeing the daily operations of the rstore to ensure smooth running and efficiency. 2. Ensuring customers are satisfied and happy with the service. 3. Ensuring that staff within the store adhere to the restaurant’s safety/service standards at all times. 4. Making sure that adequate staff is scheduled to...

  • Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Evolution Group Full time

    JAWATAN KOSONG DIPERLUKANDI KOMPLEKS MALURI CHERAS- Lelaki & perempuan ( 20 tahun 45 tahun (warganegara malaysia)- Jawatan sebagai Team Leader- Gaji based on commission (RM4800 + insentif)- Tiada pengalaman atau fresh graduate boleh mohon (minimum SPM, Diploma,Degree)- Masa bekerja 9 pagi - 5 petang (sabtu dan ahad cuti termasuk public holiday)- berdekatan...

  • Mandarin Team Leader

    2 weeks ago


    Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

    Job Brief A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Their job brief includes: - Supervising and leading a team of call center agents to meet performance targets. - Monitoring call center processes to enhance customer satisfaction and...

  • Japanese Team Leader

    2 weeks ago


    Kuala Lumpur, Kuala Lumpur, Malaysia Gratitude Inc. Full time

    Role:Team LeaderTimings:Flexible (Permanent)Industry:BPOWork Mode:Work from officeFunctional Area:ITES / BPO / Customer ServiceProcess:VoiceKey Skills: Japanese language Team Handling Team Leader- *Hi Team we need your support for this VERY URGENT Hiring for the role of Japanese Team Leaders. (Cyberjaya & KL Office )Total Head count 3Experience in Handling...