![Telecontinent Sdn Bhd](https://media.trabajo.org/img/noimg.jpg)
Team Leader Call Center
1 week ago
**Requirements**
- **English fluency [Mandatory]**:
- Minimum Diploma holder
- **MUST **at least 3 years to 4 years’ experience in call centre industry
- Minimum one year experience in supervisory roles
- Basic excel knowledge
- Compulsory to work in **night shift**
**Job Scope**
- Manage the day-to-day performance of the Contact Centre Operations to deliver a best-in-class service, meeting or exceeding all KPIs.
- Ensure all standards and procedures are followed and maintained.
- Conduct staff’s performance review and document staff’s improvement plan to keep up service professionalism and operational efficiency.
- Generate daily reports for internal reviews and other documentation as required.
- Overall lead in ensuring team deliver the highest standard of service experience towards respondents
- Work closely with Manager and Client to understand the Operation needs.
**Working Timing**
**Working Hours**: 10:00pm - 8:00am
**Working Days**:
- Friday
- Saturday
- Sunday
- Monday
- Tuesday
**Off days**:
- Wednesday
- Thursday
**Remuneration package**:
Base pay: RM4000.00 - RM4800.00
KPI allowance: up to RM500.00
Night shift allowance: RM15.00/day
**Working location**:
Menara Tokio Marine Life, Jalan Tun Razak (KL)
**Interview arrangement**:
Physical interview (Menara Tokio Marine Life, Jalan Tun Razak - KL)
**Salary**: Up to RM4,800.00 per month
**Benefits**:
- Parental leave
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Do you have any notice period to serve?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Contact Centre: 3 years (preferred)
- Supervising: 1 year (preferred)
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