![Trip.com Group](https://media.trabajo.org/img/noimg.jpg)
Team Leader, Call Center
6 days ago
**About Us**
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
**In this Role, you’ll get to**
- Compete the tasks assigned by Operation Manager/Group Leader in time.
- Cooperate closely with other team leaders.
- Deal with emergencies.
- Propose projects that optimize the working procedures and complete them.
- Arrange rational shift by estimating the volume of business.
- Conduct communication concerning the monthly performance appraisal with staff.
- Communicate with staff regularly.
- Deal with the complaints.
- Train and convey new procedures and monitor the implementation and performance.
- Host daily meetings
- Supervise the staff KPI and take precautions to enhance the ability of the staff.
- Properly distribute the daily for staff within the team.
- Supervise the operational data of the call center and conduct proper onsite management.
- Responsible for daily work of the team and ensure the normal operation.
**What you'll Need to Succeed**
- Ability to create an atmosphere of effectiveness, unity and activeness.
- Ability to lead and motivate teams.
- Excellent experience in project management.
- Good ability in data analysis.
- Good self-management skills.
- Good sense of responsibility
- Good team work spirit.
- Good communication skills.
- Good English and Malay skills in listening, speaking, reading and writing. Good strain capacity.
- Good ability in minority language (according to the language mastered).
- Experience in internet companies, call centers, or tourism industry preferred.
- Two years managerial experience in customer service team preferred.
- Bachelor’s degree or above.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish
Have a good trip, and see you soon
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