Quality Auditor

2 weeks ago


Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

**Requirements**
- **Must have** at least 2 years’ experience in **Contact Centre**:

- Previous auditing experience an added advantage
- **Mandarin Speaker** are welcome
- Above average skill handling MS office
- Minimum **Diploma** holder
- Quality call auditing with the implementation of corrective action programs
- Product or industry-specific experience
- Solid experience in effective usage of data analysis tools and statistical analysis

**Job Scope**
- Work closely with call center team leader and provide them with feedbacks on strength and weakness of their agents and to recommend ways to improve performance
- Preparing reports for daily / weekly / monthly agent performance & hold call calibration session with client to discuss about the agent performance and action plans to improve the service quality

**Working Timing**
- Monday to Friday
- 9.00am to 6.00pm

**Benefits**
- Basic Salary: Negotiable
- KPI: Maximum RM500.00/month

**Additional Benefits**
- Annual Leave
- EPF / SOCSO / PCB
- Medical and Hospitalisation Leave
- Allowance Provided
- 5 Working Days

**Salary**: From RM2,500.00 per month

**Benefits**:

- Parental leave

Schedule:

- Monday to Friday

Application Question(s):

- Are you able to communicate in Mandarin?
- How many years of experience in Call Centre?
- Are you available to join immediately?

**Education**:

- Diploma/Advanced Diploma (preferred)


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