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Call Center Team Leader

1 month ago

Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

**Requirements**
- Have experience in a leadership capacity in a contact center.
- Have experience in telesales/telemarketing or any sales position.
- Excellent written and verbal communication skills in Cantonese, Mandarin and English
- Excellent leadership and interpersonal skills.
- Good decision-making and problem-solving skills.

**Responsibility**
- To ensure all the given daily, weekly, or monthly targets are being delivered
- To implement sales strategies
- To monitor the team's performance
- To train, coach, or mentor the team
- Able to deep dive and identify the root cause of not being able to deliver the target
- Able to conduct a weekly review with clients via PowerPoint

**Benefits**
- Salary up to RM7,500 (Included commission)
- Annual leave 16 days per annum*
- EPF, SOCSO and EIS
- Working day : Monday - Friday.
- Working hour: 9 am to 6 pm

**Salary**: Up to RM7,500.00 per month

**Benefits**:

- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay

**Experience**:

- Telemarketing: 1 year (preferred)
- Team Leader: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Cantonese (preferred)