Team Leader, Call Center

**About Us** We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller. **In this Role, you’ll get...

About UsWe have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.In this Role, you'll get to Compete the...

Team Leader Contact Center, Customer Service InboundBangsar South, Kuala LumpurWorking HoursShift hours 24x- rotational shift5 working days and 2 off days in a weekSalary from RM4,000- RM6,000Key Accountabilities Responsibilities of the Operations Management Assist the leadership team in managing the overall operations of the contact center. Work with the...

About UsWe have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world's leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.**IntroductionIn this Role, you'll get to...

Job Brief A Call Center Team Leader plays a pivotal role in overseeing and managing a team of call center agents, ensuring smooth operations and exceptional customer service. Their job brief includes: - Supervising and leading a team of call center agents to meet performance targets. - Monitoring call center processes to enhance customer satisfaction and...

_Position - Call Center _**Team Leader (Digital Banking) - Mandarin Speakers**_ - Working Location - CP Tower Section 16, Phileo Damansara, Petaling Jaya_ - Working hours - 24-7 rotation shifts._ - **Job Requirement**:_ - _Possess a Diploma or Degree in related fields._ - _Minimum 2 years of experience as Team Leader in a contact centre environment._ -...

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service Key Skills: Japanese language Team Leader BPO Voice Process Team Leading Travel Accounts BPO Operations Travel Processes inbound and outbound process Team lead operation operation team leader...

**Requirements** - Have experience in a leadership capacity in a contact center. - Have experience in telesales/telemarketing or any sales position. - Excellent written and verbal communication skills in Cantonese, Mandarin and English - Excellent leadership and interpersonal skills. - Good decision-making and problem-solving skills. **Responsibility** - To...

**Role**:Team Leader **Timings**:Rotational Shifts (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team Leader operations skills Call Centre skills BPO Call center Call centre voice good communication skills Call centre Operations - ROLE : Team...

**Requirements**: - Diploma or Degree holder in Management or training in team leading is a plus. - Proven work experience as a team leader or supervisor. - Excellent communication and leadership skills. - A patient, responsible, discipline and empathetic attitude. - Strong time management and organizational skills. - Adaptability and flexibility. -...

Job Scope: Lead and guide the telemarketers towards achieving set target and goals. Monitor, organizing and coaching team on a daytoday basis, includes call listening (in Mandarin) Handle escalated calls, complaints, questions and queries as necessary. Document reports on each team member's performance and targets. Submit monthly scorecards for incentives...

**Requirements** - **English fluency [Mandatory]**: - Minimum Diploma holder - **MUST **at least 3 years to 4 years’ experience in call centre industry - Minimum one year experience in supervisory roles - Basic excel knowledge - Compulsory to work in **night shift** **Job Scope** - Manage the day-to-day performance of the Contact Centre Operations to...

Call center supervisor is required to lead a team of telephone interviewers to ensure the project requirements and timeline are met. **Requirements**: - Preferably 2 years working experience in call center - Possess minimum diploma or higher - Possess own transport - Ambitious and able to work in a team - Familiar with Microsoft Office, Microsoft Excel...

**WE ARE FOCUSED ON RECRUITING ON JULY (IMMEDIATELY START) & AUGUST23** - Nature of Business: Global E-commerce contact center_ - Location: Jalan Raja Chulan, Kuala Lumpur_ - Working Days: 5 days & 9 hours including break | Shift rotational_ - Salary package: RM2,400 + Skill All. + KPI All. + Attendance All._ - **Have experience in Call Center & Basic...

**Role**:Team Leader **Timings**:Flexible (Permanent) **Industry**:BPO **Work Mode**:Work from office **Functional Area**:ITES / BPO / Customer Service **Process**:Voice Key Skills: Japanese language Team LeaderVacancy: *Japanese Team Lead - Customer Service* Location: Cyber Jaya, Malaysia. Salary Max: RM 12,400 max + Allowances Process: Travel...

Call center supervisor is required to lead a team of telephone interviewers to ensure the project requirements and timeline are met.Requirements: Preferably 2 years working experience in call center Possess minimum diploma or higher Possess own transport Ambitious and able to work in a team Familiar with Microsoft Office, Microsoft Excel etc. Basic IT...

**Requirements** - **Must have** at least 2 years’ experience in **Contact Centre**: - Previous auditing experience an added advantage - **Mandarin Speaker** are welcome - Above average skill handling MS office - Minimum **Diploma** holder - Quality call auditing with the implementation of corrective action programs - Product or industry-specific...

Requirements: Diploma or Degree holder in Management or training in team leading is a plus. Proven work experience as a team leader or supervisor. Excellent communication and leadership skills. A patient, responsible, discipline and empathetic attitude. Strong time management and organizational skills. Adaptability and flexibility. Comfortable working in...

Requirements- English fluency [Mandatory]: Minimum Diploma holder- MUST at least 3 years to 4 years' experience in call centre industry Minimum one year experience in supervisory roles Basic excel knowledge Compulsory to work in night shiftJob Scope Manage the daytoday performance of the Contact Centre Operations to deliver a bestinclass service, meeting or...

Requirements Good communication in Malay & English Mandarin speaker are welcome Excellent telephone etiquette (professional, confident and patient)Additional advantage: PCEIA [Pre Contract Examination for Insurance Agents] PCIL [Pre Contract Examination for Life Insurance Agents and Investment-Linked Life Insurance Examination]Responsibility Call center for...