Call Center Team Manager

Job Title: Team Leadership and Coaching JobJob Summary:We are seeking an experienced Team Leader to lead our call center team, focusing on performance achievement and customer satisfaction.Key Responsibilities:Lead a team of call center associates to ensure day-to-day tasks are completed efficiently.Develop and implement training programs to improve employee...

Team Leader Job Description:We are seeking a highly motivated and experienced Team Leader to join our team and lead our call center operations. The ideal candidate will have a proven track record of achieving performance metrics, excellent leadership skills, and the ability to coach and motivate direct reports.Key Responsibilities:Lead a team of call center...

Responsibilities:Hiring and training of call center representativesCounseling and development of team members to achieve their full potentialAnalysis of customer feedback to identify areas for improvementPreparation of reports and presentations to communicate findings to stakeholdersWe are seeking an experienced Call Center Lead to join our team at...

**Our Company Overview**Trip.com Group was founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021. We are a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar.We integrate travel resources from industry partners and help travellers worldwide pursue the perfect trip with exceptional travel products and services....

About Us:Hyatt Hotels Corporation is a leading global hospitality company with a portfolio of 14 brands and more than 875 properties across six continents.Our Culture:We are committed to creating a culture where our associates feel valued, empowered and supported to deliver exceptional service to our guests.Job Description:The Customer Service Leader will be...

Job Summary:We are seeking a highly skilled and experienced Call Center Supervisor to lead our customer service team. The successful candidate will be responsible for supervising and coaching call center associates, identifying areas for improvement, and implementing corrective actions as needed.Main Accountabilities:Supervise and coach call center...

Job OverviewPrudential's purpose is to be partners for every life and protectors for every future. We provide a platform for our people to do their best work and make an impact to the business, and we support our people's career ambitions.We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Job ResponsibilitiesThe incumbent will be...

Key ResponsibilitiesSupport the contact center leadership in achieving organizational goals across all channels.Effectively manage multi-channel queues (Voice, Email, Chat) with regards to customer experience.Monitor 'Real-Time' performance continuously, to meet Service Level Goals (by skill/business group) in a consistent manner.Manage resource availability...

Job ResponsibilityDetermines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses;...

TDCX Federal Territory of Kuala Lumpur, Malaysia offers a competitive salary package for our Call Center Agent position. As a key member of our team, you will be responsible for providing exceptional customer service experience to customers via various communication channels.Excellent communication and interpersonal skills are essential for success in this...

About the Role:We are seeking a skilled Multilingual Call Center Representative to join our dynamic team at KAALI HR. As a critical point of contact for our clients, you will utilize your excellent communication skills to deliver personalized support and resolve issues in a timely manner. This is an exciting opportunity to work with a prominent bank and...

Job ResponsibilityTo provide friendly and professional assistance to customers via phone, email, or chat, addressing their banking needs and inquiries.To stay informed about our banking products and services, enabling you to guide customers effectively in choosing the right solutions for their financial goals.To efficiently and effectively resolve customer...

Call Center Representative (1 year contract)Let your passion for service come alive in your profession. You thrive on lending a helping hand to those who need assistance and always take responsibility to ensure all given tasks are completed promptly. If you have an outgoing personality, enjoy talking to people, and pride yourself on having a soothing and...

About the PositionPERSOLKELLY is seeking a talented individual to fill the role of Telephone Call Center Agent. As a key member of our customer service team, you will be responsible for providing exceptional customer service through verbal communication. If you possess excellent language skills, strong interpretation abilities, and a keen understanding of...

Job DescriptionWe are seeking a highly skilled and experienced Data Center Security Manager to join our team. The ideal candidate will have a strong background in security management, compliance, and risk assessment.About the RoleThe successful candidate will be responsible for ensuring the security and compliance of our data center campus, including...

MindPec Solutions is looking for a skilled Contact Center Agent to handle customer inquiries and resolve issues effectively.Key Responsibilities:Responding to customer calls and resolving their queries and concernsProviding patient assistance and de-escalating situations involving dissatisfied customersProactively informing clients about new products,...

Role Overview:The Customer Service Team Coordinator is a key role in our Call Center Operations team. You will be responsible for coordinating and managing the daily activities of our call center associates, ensuring they meet performance metrics and provide excellent customer service.Key Responsibilities:Coordinate and manage the daily activities of call...

Contact Center Team Lead, Asia Pacific RegionWe are seeking a highly motivated and results-driven individual to lead our Contact Center team in the Asia Pacific Region. The successful candidate will be responsible for managing the day-to-day operations of the Contact Center, ensuring that all team members are equipped to provide exceptional service to...

Job Description:The Operations Team Manager is responsible for supervising a team of call center associates, ensuring they meet performance metrics through coaching, motivation, and accountability.Key Responsibilities:Supervise call center associates to ensure day-to-day tasks are completed efficiently.Coach direct reports on their performance to achieve set...

Job SummaryWe are seeking a highly motivated and experienced individual to fill the role of Customer Experience Specialist. In this position, you will be responsible for delivering exceptional service, answering inquiries, resolving issues, and promoting medical products and services.Key ResponsibilitiesCustomer Engagement: Provide excellent customer...