Quality Auditor
6 months ago
**Requirements**
- **Must have** at least 2 years’ experience in **Contact Centre**:
- Previous auditing experience an added advantage
- Must able to communicate in **Mandarin & English fluently**:
- Above average skill handling MS office
- Must possessed at least Diploma and above
- Quality call auditing with the implementation of corrective action programs
- Product or industry-specific experience
- Solid experience in effective usage of data analysis tools and statistical analysis
**Job Scope**
- Work closely with call center team leader and provide them with feedbacks on strength and weakness of their agents and to recommend ways to improve performance
- Preparing reports for daily / weekly / monthly agent performance & hold call calibration session with client to discuss about the agent performance and action plans to improve the service quality
**Working Timing**
- Monday to Friday
- 9.00am to 6.00pm
**Benefits**
- Basic Salary: Negotiable
- KPI: Maximum RM500.00/month
**Additional Benefits**
- Annual Leave
- EPF / SOCSO / PCB
- Medical and Hospitalisation Leave
- Allowance Provided
- 5 Working Days
**Salary**: From RM2,500.00 per month
**Benefits**:
- Parental leave
Schedule:
- Monday to Friday
Application Question(s):
- Are you able to communicate in Mandarin?
- How many years of experience in Call Centre?
- Are you available to join immediately?
**Education**:
- Diploma/Advanced Diploma (preferred)
-
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