Quality Auditor

4 months ago


Kuala Lumpur, Malaysia Telecontinent Sdn Bhd Full time

**Requirements**
- **Must have** at least 1 years’ experience in **QA - Contact Centre**:

- Must able to communicate in **English fluently**:

- Above average skill handling MS office
- Must possessed at least Diploma and above
- Solid experience in effective usage of data analysis tools and statistical analysis

**Responsibility**
- Provided regular updates to team leaders, managers and Clients on quality metrics by scrubbing DSAT/CSAT
- Provide feedbacks on strength and weaknesses of agents and to recommend ways to improve performance
- Preparing for daily / weekly / monthly reports on agent performance
- Survey Subject Matter Expert (SME) and responsible to provide improvement plan.
- Compliance for the customer service team.

**Working Timing**
- Monday to Friday
- 9.00am to 6.00pm

**Remuneration Package**
- Basic: RM3000.00 - RM3500.00
- KPI allowance: up to RM500.00/month
- Attendance allowance: RM100.00/month

**Working Location**
- Menara Tokio Marine Life, Jalan Tun Razak (KL)

**Salary**: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave
- Parental leave

Schedule:

- Monday to Friday

Supplemental pay types:

- Attendance bonus
- Performance bonus

Application Question(s):

- Do you have any notice period to serve?

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- QA - Call Center: 1 year (preferred)



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