Quality Auditor
6 days ago
**Requirements**
- **Must have** at least 1 years’ experience in **QA - Contact Centre**:
- Must able to communicate in **English fluently**:
- Above average skill handling MS office
- Must possessed at least Diploma and above
- Solid experience in effective usage of data analysis tools and statistical analysis
**Responsibility**
- Provided regular updates to team leaders, managers and Clients on quality metrics by scrubbing DSAT/CSAT
- Provide feedbacks on strength and weaknesses of agents and to recommend ways to improve performance
- Preparing for daily / weekly / monthly reports on agent performance
- Survey Subject Matter Expert (SME) and responsible to provide improvement plan.
- Compliance for the customer service team.
**Working Timing**
- Monday to Friday
- 9.00am to 6.00pm
**Remuneration Package**
- Basic: RM3000.00 - RM3500.00
- KPI allowance: up to RM500.00/month
- Attendance allowance: RM100.00/month
**Working Location**
- Menara Tokio Marine Life, Jalan Tun Razak (KL)
**Salary**: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Maternity leave
- Parental leave
Schedule:
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Performance bonus
Application Question(s):
- Do you have any notice period to serve?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- QA - Call Center: 1 year (preferred)
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