Call Centre Agent

About the JobWe are seeking a highly experienced and skilled Call Centre Manager to join our team at Telecontinent. As a key member of our leadership team, you will be responsible for driving the strategy and operational excellence of our contact centre.Key Responsibilities:Develop and implement strategic plans to improve customer satisfaction, quality, and...

About This Role:This Contact Centre Agent position involves delivering exceptional customer service via telephone, providing a polite, professional, and accurate response to customer inquiries. You will be responsible for managing customer expectations, displaying ownership of customer requests, and liaising with relevant departments to resolve issues.The...

Company OverviewTalent Recruit is representing a leading developer, owner and operator of integrated resort facilities in Asia and Europe. The company continues to expand and is seeking an experienced professional to fill the role of Assistant Contact Centre Manager.Job Responsibilities:Support the manager in leading and motivating shift supervisors to...

Job SummaryWe are looking for a skilled and motivated individual to join our team as Assistant Contact Centre Manager. As part of the Talent Recruit family, you will be responsible for supporting the manager in leading and motivating shift supervisors.Key Responsibilities:Providing support to shift supervisors to enhance work efficiency and achieve sales...

About UsWe are Telecontinent, a leading provider of innovative telecommunications solutions. We are passionate about delivering exceptional customer service and providing tailored solutions to our customers.We are currently seeking a highly motivated and results-driven Outbound Call Center Agent to join our team. As a key member of our sales team, you will...

We are looking for a Corporate Travel Agent who can help us provide exceptional travel experiences for our clients. As a key member of our corporate travel team, you will be responsible for handling clients' travel booking inquiries via email and phone.You will work closely with clients' travel managers and travelers to understand their needs and...

Job ResponsibilityDetermines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses.Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses;...

Job SummaryCigna Healthcare is seeking an experienced Voice and Contact Centre Support Technician (L2) to join their team. This role is critical in ensuring the smooth operation of all Voice and Contact Centre components, providing level 2 support, and configuring new services.ResponsibilitiesProvide expert-level technical support for Voice and Contact...

The Telephone Support Agent role at Prudential requires individuals who are passionate about delivering exceptional customer service. As a key member of our Contact Centre team, you will be responsible for managing customer expectations, displaying ownership for customer requests, and providing a polite, professional, and accurate response.Key...

About The PositionCigna is seeking a highly skilled Voice and Contact Centre Support Technician (L2) to join their team. As a key member of the Voice Team, this individual will be responsible for providing level 2 support, configuring new services, and ensuring the smooth operation of all Voice and Contact Centre components.Main ResponsibilitiesDeliver...

We are looking for a skilled Contact Centre Specialist to join our team. As a Contact Centre Specialist, you will be responsible for handling inbound calls, providing personalized customer service, and ensuring quality assurance.Main Responsibilities:To achieve first call resolution where possible and follow up with customers on unresolved issues.To perform...

Role OverviewThis is an exciting opportunity for a seasoned Call Centre Manager to lead our contact centre team at Telecontinent. As a key member of our leadership team, you will drive business growth through strategic planning, process improvement, and exceptional customer service.Key Responsibilities:Develop and implement business strategies to enhance...

About the RoleWe are seeking a highly experienced and skilled Call Centre Manager to join our team at Telecontinent. As a key member of our leadership team, you will be responsible for driving the strategy and operational excellence of our contact centre.Key Responsibilities:Develop and implement strategic plans to improve customer satisfaction, quality, and...

About the RoleThis is an exciting opportunity to join our Contact Centre team as a Customer Service Executive. You will be handling inbound calls from customers, responding to their queries and resolving issues in a professional and timely manner.

About the RoleThis is an exciting opportunity to join our Contact Centre team as a Customer Service Representative. You will play a crucial role in delivering exceptional customer experiences and ensuring that our clients receive accurate and timely information.Key ResponsibilitiesProvide customer service and support via inbound calls.Handle customer...

ResponsibilitiesDrive agents' penetration and meet team target:Focus on converting prospects into paying agent subscribers and meet the team target of new acquisitions.Create a target list for each day:Prioritize the target list.Plan and make notes for each Agent prospect on the target list.Set call schedule for the day.Set meeting appointments to develop a...

Job DescriptionThe ideal candidate will possess a strong aptitude for innovative and strategic thinking, demonstrating a capacity to think outside conventional boundaries and generate creative solutions.Key Performance IndicatorsCustomer satisfaction ratingsQuality of service metricsProductivity and efficiency improvementsFinancial performance and cost...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted 25 Days Ago job requisition id 25010353Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030336Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...

Executive, Contact Centre page is loadedExecutive, Contact CentreApply locations Kuala Lumpur (Group Head Office) time type Full time posted on Posted Yesterday job requisition id 25030334Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is...