Travels Assistance Coordinator

3 weeks ago


Kuala Lumpur, Malaysia AIG Full time

Description:

  • Respond to policyholders’ enquiries offering appropriate solutions and information.
  • Handle calls and casework for services such as lost luggage, lost documents, legal & medical referrals and medical evacuations.
  • Provide general policy information (such as verification and limits of coverage), claims information and renewal information to customers and vendors
  • Schedule and make follow-up calls on complex cases to customers
    Liaise with vendors, involved third-parties and family members during active cases
  • Enter all case-related documentation into the relevant systems

Requirement:

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, any field.
  • At least 1 year(s) of working experience in the related field is required for this position.
  • Preferably Senior Executives specializing in Customer Service or equivalent.
    Full-Time positions available
  • MUST BE WILLING TO WORK IN A SHIFTING SCHEDULE
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma or Professional Degree in any field.
  • Diploma/ Degree preferred or/with 1-2 years’ equivalent work experience
  • Demonstrated customer service experience
  • Ability to reason and solve complex problems
  • Excellent interpersonal, telephone and computer skills

Working hours 7.30am – 8.30pm / 7.30pm – 8.30am (13 hours per day) / 4 working days max per week. (Follow Duty Roster)

Per month 16 working days.



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