IT Desktop Support Specialist
4 weeks ago
Job Summary:
- Provide PC network and technical support to all internal and external clients
Provision of User Support
- Receive and log all requests and incidents.
- Manage all e-mails, response times, and resolution times according to service level agreements (SLA)
- Aid and troubleshoot problems according to service level agreements (SLA)
- Manage desktop uptimes
- Procure, service, and replace components to ensure end user satisfaction
- Component level troubleshooting and management of mobile and desk side devices
- Ensure closure of desktop and related incidents, requests, or projects within SLA and quality requirements
- Install, repair, and troubleshoot software
- Upgrade software
- Install service packs, applications, and remote management
- Provide service desk support as per demand requirements
- Install operating system and software (machine image)
- Install service packs
- Transfer data from old machines
- Assign asset names
- Ensure user satisfaction
- Project administration or management
- Ensure that anti-virus updates are run regularly on all laptops and desktops
- Run regular server health checks
- Run daily back-up and tape changes
- Run monthly back-ups
- Run service packs and Windows updates when required
- Record and report on any anomalies, incidents, technical problems, or risk issues
- Test machines to ensure that they meet requirements and standards
RequirementsMinimum Qualifications:
- IT-related diploma or degree
- A+, N+ certification
- Certification in SQL; DATABASE; MCSE is advantageous
- At least 3 years working experience in a similar role/PC support environment
- Good communication and influencing skills, solution-oriented
- Strong customer and service orientation
- Strong interpersonal skills
- Ability to work with diverse cultures and multiple levels
- Proficiency in English is a must, demonstrate fluency in Thai both written and spoken
- Good knowledge of MS Office and a range of PC applications
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