Manager, Operations
3 weeks ago
Job Description
Airasia MOVE is seeking a dynamic and experienced Operations Manager to oversee end-to-end operations. The ideal candidate will play a crucial role in managing various aspects of the operations.
Responsibilities; not limited to the following:
Lead and coordinate all operational activities related to the businesses. Manage payment settlements with external partners and collaborate closely with internal teams to ensure accurate and timely payments. Detect, address, and resolve issues related to sales and customer service. Implement strategies to optimise the ops process and improve customer experience. Work closely with cross-functional teams to streamline processes and ensure seamless coordination between various departments. Conduct regular performance reviews and assessments to identify areas for improvement and implement corrective measures. Analyse operational data and metrics to make informed decisions and enhance operational performance. Work closely with the commercial team to manage the operations of campaigns. Communicate effectively and collaborate with external partner(s) to resolve any operational issues. Foster a collaborative and high-performance culture within the operations team, inspiring excellence and driving results.Requirements:
Hold a Bachelor’s degree in Business Administration, Operations Management, or a relevant field. Showcase a proven track record of successfully managing end-to-end operations. Exhibit exceptional problem-solving skills, adept at resolving complex operational challenges to enhance overall performance. Demonstrate outstanding communication and interpersonal skills, fostering strong relationships with both internal and external stakeholders. Display an analytical mindset, utilising data to inform decision-making and drive operational improvements.We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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