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Operations manager
5 months ago
We help our clients find the right talent for their business through expert recruitment services and consulting solutions, ultimately driving their success through exceptional human resources.
The Role You will be responsible for :
Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction Establishing and managing relationship with stakeholders Oversight of team – organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities Responsible for following agreed governance model, escalation & communication plan To ensure team members achieve agreed standards in relation to their job assignments.
To ensure training of new staff on the corporate policy rules to be adhered to To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules To monitor and document work schedules of staff and absences.
Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates, Ideal Profile Working under pressure Fluency in English (Speaking, listening, writing and reading).
Working 100% English. University/Colleges required. Experience in managing team (up 50 HC) more than 3 years Good to have experience in CS/BPO/Sales/Client relationship. Otherwise, candidate has to be confidence in communication Able to 24/7, shift time will follow client demand (No fixed shift) Working 5 days, 2 days off per week (depend on the Ops schedule) What's on Offer? Fantastic work culture Opportunity within a company with a solid track record of performance Leadership Role