Guest Relations Officer

**Responsibilities**: - To assist with daily operation at Front Office. - To assist guests during arrival and departure. - To build guest loyalty and satisfaction, while maximising room revenue and occupancy. - To create unforgettable stay for our guests. - To handle guest's enquiry, feedback and reservation. - To sell tours pakcages. **Key...

**About us** We are customer-centric, engaging and fun. Our work environment includes: - Food provided - Growth opportunities Preferably with 1 year or more in Customer Service and Front Office experience as a Bellman with a valid driving license. Able to carry out daily task of check in and check out, luggage handling, parcels, mails and driving resort...

Job Number 24065462Job Category Rooms & Guest Services OperationsLocation Le Meridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

Job Number 24065462Job Category Rooms & Guest Services OperationsLocation Le Meridien Kota Kinabalu, Jalan Tun Fuad Stephens, Kota Kinabalu, Sabah, Malaysia VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to...

**About us** We are customer-centric, engaging and fun. Our work environment includes: - Food provided - Growth opportunities Preferably with 1 year or more in Customer Service and Front Office experience as a Front Office Receptionist/Associate. Able to converse in Chinese (Mandarin) and English. Able to carry out daily task of check in and check out,...

Be part of our Shangri-La family at Shangri-La Rasa Ria, Kota Kinabalu! At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them...

Full Job Description Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department. FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES: - Trains,...

**About us** We are customer-centric, engaging and fun. Our work environment includes: - Food provided - Growth opportunities Preferably with 1 year or more in Customer Service or Front Office experience. Able to converse in Korean and English. Able to carry out daily task of check in and check out, assigning rooms, and concierge. You will also be...

Shangri-La Rasa Ria, Kota Kinabalu Be part of our Shangri-La family! At Shangri-La Rasa Ria, Kota Kinabalu, we prioritize employee growth, offering learning and advancement opportunities. We provide competitive benefits and foster internal promotion, ensuring career progression within our organization. Our people are our greatest asset; we value them like...

We are looking for Service Associate - Front Office (Receptionist) Duties To provides guest services, handles the set-up of daily reservations and check-in and check-out of guests. Requirement: Certificate/Diploma in Hospitality Management Fresh graduate with internship experience are encourage to apply Able to interact with all level of guests Good team...

Requirements: - Diploma/ Degree in Hospitality or any other related certificate. Experience more than three (3) years in Hotel front desk supervisory experience, handling cash, accounting procedures, and general administrative tasks. Able to write, read and communicate in English and Malay. Mandarin/ Chinese speaking is an added advantage. Extremely...

Host - Front Office: Hyatt Centric Kota Kinabalu Hyatt Centric Hyatt Centric Kota Kinabalu MY - 12 - Kota KinabaluGuest Service OperationsHourly/Entry Level EmployeeFull-timeReq ID: KOT000221Local Summary To provide courteous, professional,efficient and flexible service consistent with the hotel’s policies in order to maximize guest...

**Main Task** Perform receptionist and administrative tasks. - Greet and welcome guests/ visitors and direct them to the appropriate personnel. - Answer phone calls and to direct calls to the correct personnel. Taking down messages as and when required. - Maintain office security by ensuring guests/ visitors following safety procedures and controlling...

Job Responsibilities: a) Answers phone calls courteously b) Guides guests and issues key card room c) Handles guest complaints d) Files documents e) Maintains schedules f) Responds to guest inquiries g) Check-in & check-out process h) Reservation Criteria: a) Excellent communication skills b) Proficiency in computer programs c) Planning and organizing...

POSITION SUMMARY Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or...

Perform all check-in and check-out tasks - Manage online and phone reservations - Inform customers about payment methods and verify their credit card data - Register guests collecting necessary information (like contact details and exact dates of their stay) - Welcome guests upon their arrival and assign rooms - Provide information about our hotel, available...

**Responsibilities**: - **Office Administration**: - Greet and assist visitors,clients,and employees - Manage and distributei ncoming and out going mail - Maintain office supplies and equipment inventory - Assist with organizing and scheduling meetings, appointments and travel arrangements - Perform general clerical duties,such as photocopying, filing and...

*** The Guest Services Manager is responsible for all duties of the front office operation, including management of the front desk, training and employee development, delivery of quality customer service, and resolution of guest issues. **PRIMARY RESPONSIBILITIES** - Lead, direct, and manage front desk operations. Maintain regular presence throughout the...

Summary At Hyatt, we believe in the power of belonging. We turn trips into journeys, encounters into experiences and jobs into careers. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care. Join us: - **DUTY MANAGER** In this role, you will be assisting the Assistant Front Office Manager in...

Hotel front office receptionist preferably with hotel PMS and night audit experience. Perform guests check in and check out, cash handling and attend to guest requests and enquiries. Good customer and communication skills, able to do late and overnight shift. Ability to speak English and Chinese is an advantage. 3-star hotel PMR / PT3 or Equivalent