AVP, Card Operations Processing Centre

3 weeks ago


Kuala Lumpur, Malaysia United Overseas Bank Full time

AVP, Card Operations Processing Centre - Chargeback Unit

Posting Date: 06-May-2023 Location:

Kuala Lumpur, Wilayah Persekutuan, MY, 59000

Company: United Overseas Bank (Malaysia) Bhd

Job Description

Handling credit card disputes from customers and merchants. Follow-up with customers and merchants or relevant party on required documents and clarification of dispute. Handling of dispute resolution with affiliate banks timely in accordance to card scheme rules and regulations. Handling cases from Ombudsman of Financial Services. Handling inquiries and correspondence with customers and merchants. Reconciliation and general ledgers. Ad-hoc assignments or tasks assigned by Supervisor.

Requirements

Possess at least a Bachelor Degree or equivalent Strong analytical skills, eye for details and able to handle multi-tasking. Good English communication and written skills Good interpersonal skills and strong team player For AVP position, possess domain knowledge in card scheme dispute resolution rules and regulations, and with 5 - 6 years relevant experience

  • Kuala Lumpur, Malaysia ZOM-IN Full time

    **The Must Haves** - Passionate about solving problems - possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process. - At least 3 years of experience in Card operations, journey mapping and process optimization - Strong foundation in design thinking...


  • Kuala Lumpur, Malaysia Citi Full time

    At **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...


  • Kuala Lumpur, Malaysia HSBC Full time

    -Job description **Why join us?** **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the...

  • Cards & Lending Ops

    2 weeks ago


    Kuala Lumpur, Malaysia ZOM-IN Full time

    **The Must Haves** - Passionate about solving problems - possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process. - At least 3 years of experience in Card operations, journey mapping and process optimization - Strong foundation in design thinking...


  • Kuala Lumpur, Malaysia Eames Consulting Full time

    Cyber Security Operations Centre Lead Are you an experienced Cyber SOC Lead with experience working with a Managed Security Service Provider (MSSP)? If you are equipped with both technical hands-on skills as well as leadership experience, you could be the next Cyber Security Operations Centre Lead our client is looking for! As Cyber SOC Lead, you will be...


  • Kuala Lumpur, Malaysia OCBC Bank Full time

    **Card Risk Management Analyst** **-** **(**2300029G**)** Issuing - Perform outbound call to cardholder to confirm transactions or dispute handling - To handle blocking/ uplifting of blocked cards and perform card replacement - To conduct investigation on dispute cases and follow up on unauthorized transactions end to end - Work closely with various...


  • Kuala Lumpur, Malaysia Safeguards CS Sdn Bhd Full time

    **JOB DESCRIPTION** - Run daily, weekly, monthly and yearly batch jobs timely as scheduled based on approved checklists - Check success and accuracy of reports generated after each batch job - Monitor the availability and uptime of each of the SST deployed - Escalate to the First Line Maintenance (FLM) and/or Second Line Maintenance (SLM) vendors on any...


  • Kuala Lumpur, Malaysia AEON Credit Service (M) Berhad Full time

    **Job Highlights**: - Close to LRT/MRT station - Start ASAP **Responsibilities**: - To provide a high level of customer service experience when attending to customers' request, inquiries and complaints within the turn-around-time. - To provide first call resolution in an effective and timely manner. - To handle customer inquiries in an efficient,...


  • Kuala Lumpur, Malaysia Malaysia Airline Full time

    **Job Title**: Executive, Contact Centre Quality & Support **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields,...

  • Retail Assistant

    4 weeks ago


    Kuala Lumpur, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Good customers service - provide excellence and professional service to customers - Willing to interacts with customer in delivering medications and completing other sales transactions - Cashiering-being responsible for processing cash and card payments - Merchandising product and always maintain complete stock - Maintain a pleasant...

  • Pharmacist Assistant

    4 weeks ago


    Kuala Lumpur, Malaysia Health Lane Family Pharmacy Sdn Bhd Full time

    **Responsibilities**: - Assist pharmacists in dispensing - Good customers service - provide excellence and professional service to customers - Willing to interacts with customer in delivering medications and completing other sales transactions - Cashiering-being responsible for processing cash and card payments - Merchandising product and always maintain...


  • Kuala Lumpur, Malaysia Malaysia Airlines Full time

    **Reports To**: Assistant Manager, Contact Center Management **Role Purpose**: - To assist with case investigation, analysis, and data management in order to deliver accuracy and timely response on request/escalated cases and issues related to RT matters - SMEs for Call Centre in related fields, to enhanced Contact Centre service delivery and resolve root...


  • Kuala Lumpur, Malaysia Virtual Network Solutions Sdn Bhd Full time

    1) Setting up and configuring CCTV cameras, card access systems, and related equipment to ensure proper functionality and integration. 2) Programming access control systems to manage user permissions, access levels, and schedules. 3) Conducting thorough testing and quality assurance procedures to ensure that CCTV and card access systems are operating...


  • Kuala Lumpur, Malaysia Ambition Full time

    **Job details**: Posted 17 April 2024 SalaryRM10000.00 - RM15000.00 per month LocationKuala Lumpur Job type Permanent DisciplineTechnology & Digital Reference272030_1713348117 **Responsibilities**: - Serving as the main point of contact for technical resolutions and managing incident, problem, and knowledge management processes. - Providing timely...


  • Kuala Lumpur, Malaysia Study Circle Education Full time

    We are looking for an enthusiastic Administrative Assistant who will play a pivotal role in the smooth running of our new language centre. This multi-faceted position involves a blend of administrative, HR, and marketing responsibilities. You will be the backbone of our daily operations, ensuring efficiency and contributing to the centre’s growth and...

  • Learning Manager

    7 days ago


    Kuala Lumpur, Malaysia Hyatt Centric City Centre Kuala Lumpur Full time

    Summary **Summary** The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city’s rich tin-mining history, with a deep appreciation of the local and cultural influences. In harmony with nature and nestled in the heart of the city, the hotel is surrounded by unique neighbouring...


  • Kuala Lumpur, Malaysia Hyatt Centric City Centre Kuala Lumpur Full time

    Summary **Summary** The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city’s rich tin-mining history, with a deep appreciation of the local and cultural influences. In harmony with nature and nestled in the heart of the city, the hotel is surrounded by unique neighbouring...


  • Kuala Lumpur, Malaysia OCBC Bank Full time

    **AVP/Manager, Bank Customer Action, Brand & Communications** **-** **(**230001VP**)** The role involves assisting the Team Leads of Corporate Communications and Bank Customer Action departments (and, divisionally, the Head of Brand & Communications) for OCBC Malaysia, covering OCBC Bank (Malaysia) Berhad and OCBC Al-Amin Bank Berhad, to achieve the...


  • Kuala Lumpur, Malaysia Study Circle Education Full time

    We are looking for an enthusiastic Administrative Assistant who will play a pivotal role in the smooth running of our new language centre. This multi-faceted position involves a blend of administrative, HR, and marketing responsibilities. You will be the backbone of our daily operations, ensuring efficiency and contributing to the centre’s growth and...


  • Kuala Lumpur, Malaysia J-Recruit Full time

    **Were Hiring Credit Card Roadshow Promoter **| Location: Kuala Lumpur | Gross salary: RM5000 or more | Job Type: Full Time, Permanent - Basic RM 2,800 + High Commission - 6 working days (Including Weekend and Public Holiday) - Retail Working Hours - 10.00am - 7pm or 1pm - 10pm (9 hours) - Must have own transport - Working at shopping mall - Fluent in...