Customer Success Manager

3 weeks ago


Kuala Lumpur, Malaysia Snaphunt Full time

The Offer

  • Exciting opportunity to join a team with a vision of enabling a world of trust
  • Drive the regional expansion efforts of a strongly backed tech startup
  • Work closely with industry leaders towards growing the business in Malaysia

The Job

You will be responsible for : 

  • Developing and maintaining strong relationships with our customers, acting as their main point of contact.
  • Understanding our customers' goals and business objectives and providing solutions to help them achieve their desired outcomes.
  • Collaborating with cross-functional teams, including sales, product, InfraOps, and engineering, to ensure customer needs are being addressed by driving internal communication and coordination on behalf of the client.
  • Monitoring customer integrations to ensure client services are implemented promptly.
  • Monitoring customer usage and identifying areas for improvement to help drive customer success.
  • Providing training, if needed, to ensure they can effectively use our products and services.
  • Identifying and resolving customer issues and escalating as necessary.
  • Collecting customer feedback and using it to inform product development and improve the overall customer experience.
  • Meeting regularly with customers to review their success and identify opportunities for improvement.
  • Identifying upsell or cross-sell opportunities and collaborating with the sales team to close deals.
  • Staying up-to-date with industry trends and competitors to ensure we are providing the best solutions to our customers.
  • Mentoring team members, identifying and addressing skill gaps through training and development programs in the future.

The Profile

  • You have a bachelor's degree in business administration, operations management, or a related field.
  • You have at least 4 years of experience in Customer Success, Customer Operations, or a related role, ideally within FinTech / Cybersecurity / HRMS or similar large-scale enterprise technology products.
  • You have proven experience in operations management, strategic planning, and leadership roles.
  • You have strong analytical and problem-solving skills.
  • You are an excellent thinker and decision-maker.
  • You have exceptional communication and interpersonal skills.
  • You have demonstrated ability to lead and motivate cross-functional teams.
  • You can thrive in a fast-paced, dynamic environment.
  • You are familiar with customer support software and tools.

The Employer

Our client was established in 2018 to provide identity verification, legally binding and verifiable digital signatures, and passwordless authentication for businesses and individuals. Our client provides legal assurance to ensure that people are who they claim to be and that these people continue to be trustworthy.


  • Assistant Manager

    4 weeks ago


    Kuala Lumpur, Malaysia Cargobase Full time

    Cargobase is looking for an outstanding Customer Success Senior Executive or Assistant Manager to help us realize our growth ambitions for the region. The Cargobase Transportation Management System is transforming how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors,...


  • Kuala Lumpur, Malaysia Scicom Full time

    **The Position**: - The Customer Success Manager (CSM) ensures a smooth on-boarding and integration process and life cycle management to capture the business value of Tier-1 Enterprise customer. **The Responsibilities of the Role**: - Work in tandem with sales and business development and are the main technical Point of Contact for the customer. - Be the...


  • Kuala Lumpur, Malaysia Access Full time

    **Sector**: Customer Success - **Expiry Date**: 15 May 2024 - **Job Ref**: J11437


  • Kuala Lumpur, Malaysia Sitecore Full time

    **About Us**: Sitecore’s foundation is our diverse group of passionate, smart, innovative, and collaborative individuals located across four continents and over 25 countries. Having a wide range of perspectives, experiences, and skills is what makes us the company we are today. The Sitecore values are what drive and unite us across the globe. **About the...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Randstad Malaysia Full time

    Job Description: Head of Customer SuccessCompany Overview:Randstad is partnering with a leading global fintech company at the forefront of innovation, dedicated to providing cutting-edge financial solutions to individuals and businesses worldwide. With a commitment to excellence and customer-centric approach, we empower our clients to thrive in the...


  • Kuala Lumpur, Malaysia WESTON ROBOT PTE. LTD. Full time

    Weston Robot is a pioneering robotics company based in Singapore, Malaysia and China, specializing in advanced robotic solutions for various industries. Established with a focus on innovation, Weston Robot designs and develops cutting-edge robotic technologies tailored to meet specific needs. Their products range from robots for facility management to...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Concentrix Full time

    Job Title:Customer Success Specialist (Mandarin & Cantonese Speaker)Job DescriptionThe Customer Success Specialist will work with the Global Services Organization to ensure customers get value from their hiring solutions. The Customer Success Specialist will be responsible for providing onboarding resources, encouraging strong product utilization, driving...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Smarttrend Sdn Bhd Full time

    **Customer Success Officer Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Kuala Lumpur, Malaysia Bitsmedia Pte Ltd Full time

    Kuala Lumpur **OVERVIEW**: **About the company** An opportunity to work at one of the biggest app publishers in South-East Asia (150 million downloads, over 20 million Monthly Active Users). Established in Singapore in 2009, Bitsmedia develops and publishes Muslim Pro, the world leading Muslim mobile app. Headquartered in Singapore, we also have a...


  • Kuala Lumpur, Malaysia Veeam Software Full time

    **Responsibilities** - Effectively manages renewal of all contracts in assigned territory to protect and grow Veeam maintenance revenue, as well as upsell and cross sell - Ensures customer success and goes above and beyond to ensure customer retention and satisfaction - Proactively monitors the funnel of expiring agreements, executes actions in timely manner...


  • Kuala Lumpur, Malaysia Dynatrace Full time

    As a Customer Success Manager (CSM) for our enterprise accounts, you will play a pivotal role in driving the strategic success of our customers and ensuring they realize the full value of their Dynatrace investment. At Dynatrace, we recognized the flaws in traditional post-sales customer journeys and embarked on a mission to fix them. This is why we created...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Times Management Consultancy Sdn Bhd Full time

    **Customer Success Officer Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...


  • Kuala Lumpur, Malaysia Hyppies Full time

    Be the Sales Team's Secret Weapon at a** Global Luxury Fitness Tech!** Do you thrive on helping others achieve their fitness goals? A **Global Luxury Fitness Tech Company **on a mission to empower people to live healthier lives - We're looking for a passionate and results-oriented individual to join our team as a **Customer Success Specialist**. **In this...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Group Full time

    Job Description:Sunway Group is seeking a motivated and hardworking individual to join our team as a Customer Success Assistant. This is a part-time, work-from-home position based in Kuala Lumpur, MY. As an Entry Level position, we require at least 1 year of experience in a similar role.Responsibilities: Build and maintain strong, longlasting customer...


  • Kuala Lumpur, Malaysia Wonders Full time

    **About us**: Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our platform. In-turn empowering them to focus on creating a better experience for their...


  • Kuala Lumpur, Malaysia Veeam Software Full time

    Veeam®, the #1 global market leader in data protection and ransomware recovery, is on a mission to empower every organization to achieve radical resilience through data security, data recovery, and data freedom for their hybrid cloud. Headquartered in Columbus, Ohio, with offices in more than 30 countries, Veeam protects over 450,000 customers worldwide,...


  • Kuala Lumpur, Malaysia Agensi Pekerjaan Language Talent Solutions Sdn Bhd Full time

    Designation : Customer Success Specialist - Taiwanese Location : Penang, Malaysia Working Days : 5 Working Days, 2 Days Off Working hours: 9 AM - 6 PM **Salary**: RM 7,000 - RM 8,500 (basic) + allowances Responsibilities: - Maintains customer records by updating account information - Ensure all communication is handled professionally and promptly but with...


  • Kuala Lumpur, Kuala Lumpur, Malaysia Luno Full time

    Luno is looking to hire a Generalist Customer Success Associate to join their team. This is a full-time position that is based in Kuala Lumpur.


  • Kuala Lumpur, Malaysia Luno Full time

    Luno is looking to hire a Generalist Customer Success Associate to join their team. This is a full-time position that is based in Kuala Lumpur.


  • Kuala Lumpur, Malaysia OR Technologies Sdn Bhd Full time

    Customer Success Intern will be reporting to the Business Development team and will be assisting in: - Ensure that the needs of customers who purchase our products and services are sufficient. - Focused on the customer who needs to renew or make a second purchase of software from our product or services. - Notified our client of upgrades about service or...