Adoption Specialist/ Onboarding Specialist

4 weeks ago


Kuala Lumpur, Malaysia MVC Resources Full time
  • Coordinate onboarding delivery, including implementation of 6sense use cases from inception to launch
  • Act as the primary point of contact for customers regarding project plan, progress, and risk
  • Understand customer’s end-to-end workflow and translate them into business and technical requirements
  • Identify the strategic impact of use cases on the customer’s business and help prioritize them to meet business objectives, with the goal of generating positive ROI
  • Partner with internal 6sense teams to resolve issues proactively and ensure on-time delivery across programs
  • Assist in driving product adoption post-onboarding
  • Act as a knowledge partner and 6sense expert to strategically guide customers through best practices
  • Contribute to the development of 6sense best practices, including internal and external training materials and other collaterals
  • Work closely with sales team to ensure implementation expectations are set accurately


Requirements
  • Bachelor’s degree in Communications, Marketing, Engineering, Computer Science, Mathematics, or related field.
  • Minimum 3 years of working experience as a project coordinator or in customer service roles.
  • Excellent project management and organizational skills
  • Excellent interpersonal and presenting skills
  • Experience managing or working with enterprise customers
  • Technical or non-technical software experience
  • Ability to manage multiple projects simultaneously, prioritize, and scale
  • Ability and desire to work in a high energy and rapidly evolving B2B software startup environment.
  • Proficient in Excel and PowerPoint with a high level of interest in learning new collaboration tech platforms, content management systems (CMS), and customer relationship management (CRM) tools.




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