MOTOTRBO Technical Support Engineer
3 weeks ago
Job Description
To give direct Tier 2 technical support to MOTOTRBO customers from the APAC region by responding via phone and email to technical support tickets raised by the Service Desk.
To take ownership of customer reported issues and queries and ensure that the customer's expectations are met, as well as to regularly update and manage technical support tickets.
To liaise between customers and internal departments in written and spoken English.
To use technical support equipment to reproduce customer system configurations and resolve problems. Training on supported products will be provided.
Able to self monitoring and responsibility all the jobs on hand and meeting KPI threshold
Have troubleshooting skills able to help address customer issue in a timely manner
Be available to work on call for after hours and weekend emergency support on rotation method.
Able to travel on a project basis for system installation and integration.
#LI-TK1
Basic Requirements
Experience in a customer facing environment and with a technical support background will be a definite advantage.
Bachelor’s or Master’s degree or equivalent
Good analytical skills and attention to detail.
Fluent speaking and writing in English.
IT knowledge able to operate and interpret server and network data.
Optional skills (not required, but would be a definite advantage):
IP Networking Skills
Radio Communication Background (RF Frequency)
Knowledge of ITIL
Optional skills (not required, but would be a definite advantage):
IP Networking Skills
Radio Communication Background (RF Frequency)
Knowledge of ITIL
Knowledge of Virtualization Technology such as (VMware, KVM, Cloud and Hypervisor)
Travel Requirements
Relocation Provided
Position Type
Referral Payment Plan
No-
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