Customer Support Executive

3 weeks ago


Shah Alam, Malaysia Youbuy Online Sdn Bhd Full time

Requirements:

Fresh Graduate or those with 1-2 years in Business E-commerce, Marketing, PR or relevant field is encourage to apply. Knowledge in computer skill Proficiency in English & Bahasa Malaysia. Ability to speak / writing in Chinese will be an added advantage. Resolving Conflict & Problem Solving Strong interpersonal and communication skills. Have positive and learning attitudes Able to show initiative and to work with minimum supervision. Able to work under pressure and a great team player. Applicants must be willing to work at I-City, Shah Alam. Job training will be provided

Job Description:

Assist on new webstore setup, ensure the progress complete on time Handle and support merchants’ enquiries via phone call, email and live chat. Provide system training to merchant Provide guideline and idea on how to increase online sales to merchant. Provide guideline and idea on how to create social media to merchants Coordinate with E-commerce consultant on marketing plans and activities with merchants Coordinate with data entry to ensure merchant’s product uploading to website on time Prepare Weekly E-mail blasting to customers Prepare Weekly Merchant Sales Report Any other duties as assigned by the Superior from time to time. Engage actively in pre-sales activities

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