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Shah Alam, Malaysia Tsubaki Power Transmission (Malaysia) Sdn. Bhd Full time

**Position Overview**:
**Key Responsibilities**:

- Customer Support: Provide prompt, professional, and courteous assistance to customers, responding to their inquiries, complaints, and requests through various communication channels.
- Problem Resolution: Identify and resolve customer issues promptly by gathering relevant information, troubleshooting problems, and providing appropriate solutions or alternatives.
- Product Knowledge: Acquire in-depth knowledge about the company's products, services, and policies to accurately address customer questions and provide relevant information.
- Order Processing: Assist customers with placing orders, tracking shipments, and managing returns or exchanges, ensuring accuracy and efficiency.
- Relationship Building: Establish and maintain strong relationships with customers, demonstrating empathy, patience, and understanding to enhance customer loyalty and satisfaction.
- Communication: Communicate effectively with customers using clear and concise language, adapting communication style to meet customer needs and preferences.
- Documentation: Maintain accurate and detailed records of customer interactions, inquiries, complaints, and resolutions in a customer relationship management (CRM) system.
- Escalation Handling: Identify situations that require escalation to a supervisor or higher-level support, ensuring a smooth transition and resolution for the customer.
- Continuous Improvement: Provide feedback and suggestions to improve customer service processes, systems, and product offerings, contributing to overall customer experience enhancement.
- Knowledge Development: Stay updated on industry trends, product developments, and customer service best practices to improve performance and deliver outstanding service.

**Qualifications and Skills**:

- Excellent Communication: Strong verbal and written communication skills, with the ability to convey information clearly, professionally, and empathetically.
- Customer Focus: A customer-centric mindset with a genuine desire to help and provide exceptional service, displaying patience, empathy, and understanding.
- Problem-Solving: Effective problem-solving and critical-thinking skills to analyse situations, identify root causes, and propose appropriate solutions.
- Multi-tasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail and meeting deadlines in a fast-paced environment.
- Adaptability: Flexibility to adapt to changing customer needs, processes, and technologies, demonstrating resilience and a positive attitude.
- Product Knowledge: Willingness to learn and acquire a thorough understanding of the company's products, services, and policies.
- Teamwork: Collaboration and cooperation with team members to achieve common goals, sharing knowledge and supporting others when necessary.