Export Customer Service Executive

6 months ago

Shah Alam, Malaysia Freight Mark Global Services Sdn Bhd Full time

**Customer Liaison**:

- Act as the primary point of contact for customers exporting goods to Thailand and other cross-border destinations.
- Build and maintain strong relationships with customers, understanding their needs and providing exceptional service.
- Address customer concerns and resolve issues efficiently, ensuring high levels of customer satisfaction.

**Export Coordination**:

- Coordinate the export process for shipments to Thailand and other cross-border destinations, ensuring compliance with all relevant regulations and documentation requirements.
- Liaise with internal departments, such as logistics, operations, and finance, to ensure smooth and timely delivery of goods to customers.
- Collaborate with external stakeholders, including freight forwarders, customs brokers, and shipping carriers, to facilitate the export process and resolve any issues that may arise.
- Monitor shipment status and provide regular updates to customers, ensuring transparency and proactive communication throughout the export process.

**Documentation Management**:

- Prepare and review export documentation, including invoices, packing lists, and shipping documents, to ensure accuracy and compliance with regulatory requirements.
- Coordinate the collection and submission of necessary documentation to customs authorities and other relevant agencies, ensuring timely clearance of shipments.
- Maintain organized records of export documentation and correspondence with customers and suppliers, ensuring completeness and accuracy for audit purposes.

**Problem Solving and Escalation**:

- Identify and troubleshoot potential issues related to export shipments, such as customs delays, transportation problems, or documentation errors.
- Proactively communicate with customers to address concerns and resolve issues, escalating complex or urgent matters to management as needed.
- Collaborate with cross-functional teams to implement solutions and process improvements that enhance the efficiency and effectiveness of the export process.

**Continuous Improvement**:

- Stay informed about changes in export regulations, trade policies, and industry best practices, and incorporate new knowledge into job responsibilities.
- Participate in training programs and professional development opportunities to enhance skills and knowledge related to customer service and export operations.
- Provide feedback and suggestions for improving customer service processes, systems, and tools, contributing to the overall success of the customer service team.

**Qualifications**:

- Bachelor's degree in business, international trade, or related field preferred.
- Previous experience in customer service, export coordination, or logistics operations.
- Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
- Excellent problem-solving abilities and attention to detail, with a proactive and customer-focused mindset.
- Knowledge of export regulations and documentation requirements preferred.
- Ability to work independently and collaboratively in a fast-paced, team-oriented environment.

This job scope outlines the responsibilities and qualifications for a Customer Service Executive tasked with liaising export to Thailand and handling cross-border customer inquiries.

Pay: RM2,500.00 - RM3,300.00 per month

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