Customer Service Assistant/executive
6 months ago
The **Customer Service Assistant or Executive ** are working as Front Line or Back End in Courier Service. He/ She is also to work closely with Operations and Sales departments to provide consistent customer service information towards customers’ enquiries and complaints.
**Key Activities/Accountabilities**
- Enter customers’ shipment booking into the system and ensure accuracy and completeness of all data entry
- Work with Operations to provide status updates to customers on their shipment inquiries or complaints
- Follow-up with agents for shipment status updates on a daily basis
- Follow-up on all local outstanding undelivered consignments (Undel) and arrange for redelivery with the consignee
- Prepare KPI report for submission to customers as and when required
- Work with other functions to improve customer experience
- All other related tasks as assigned by the company from time to time
**Preferred Qualifications, Experience and Skills**:
- Diploma in any field
- **Fresh graduate are welcome to apply.**
**Working Location**:
Lot 8, Jalan Sungai Kayu Ara 32/38, Section 32 Berjaya Industrial Park, 40460 Shah Alam, Selangor
Pay: RM1,500.00 - RM2,500.00 per month
-
Customer Service Executive/assistant
7 months ago
Shah Alam, Malaysia TOTAL METERING SOLUTION SDN BHD Full timePosition: Customer Service Executive / Assistant Industry: Electric & Electronic Job Descriptions: 1. Attend and handling salesperson order from customer. 2. Handling and tendering the customer order. 3. Preparing invoice, delivery notes, debit note, and credit note to customer. 4. Handling delivery, transportation, local and overseas shipment. 5....
-
Customer Service Assistant/executive
6 months ago
Shah Alam, Malaysia FMX (M) SDN BHD Full timeThe **Customer Service Assistant or Executive,** whether on the Front Line or in the Back End, plays a pivotal role in our Courier Service. This individual collaborates closely with the Operations and Sales departments, ensuring a seamless flow of customer service information in response to customer inquiries and complaints. **Key...
-
Customer Service Assistant
6 months ago
Shah Alam, Malaysia Recruit Express Service Sdn Bhd Full timeHandling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases. - Referring problematic issues that they...
-
Customer Service Assistant
6 months ago
Shah Alam, Malaysia HLK (Chain-Store) Sdn. Bhd. Full time**Responsibilities: - ****: - To assist for all operational matters pertaining to CRM Department. - Handle stock and service set from all branches. - Inform & update customer for the service set status & readiness. - Assist CRM Executive compiling proof of non-conformance product to supplier. - Liaise closely with inter-department to ensure consistent high...
-
Customer Service Assistant
6 months ago
Shah Alam, Malaysia Zuellig Pharma Full time**JOB PURPOSE** - Assist the Principal & Customer Service Manager with the implementation of the customer service policies, projects & related works within Medical Device & Diagnostic department. - To ensure customer service related Key Performance Index (KPI) and customer satisfaction is achieved **KEY RESPONSIBILITIES** - Process customer orders,customer...
-
Customer Service Assistant
6 months ago
Shah Alam, Malaysia Recruit Express Service Sdn Bhd Full timeJOB DESCRIPTION: - Handling all incoming customer queries and questions - Providing the appropriate service and information or referring clients to another department - Ensuring that customers are satisfied with products or services - Following up with clients or customers to check that they’re still satisfied with any purchases. - Referring problematic...
-
Customer Service Executive
6 months ago
Shah Alam, Malaysia Big Bad Wolf Books Sdn Bhd Full time**JOB PURPOSE**: Big Bad Wolf Books is looking for a qualified Customer Support Executive as a representative to offer excellent customer service and after-sales support. - An outstanding Customer Service Executive should possess a proven track record of successful customer service and management skills. - The performance of the Customer Service Executive...
-
Customer Service Executive
6 months ago
Shah Alam, Malaysia YCH LOGISTICS (M) SDN BHD Full time**Manage Team Member Performance** - Develop and build relationships with customers and a network of contacts understand customer needs and achieve business objectives. - Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements, performance gaps and requirements for improvement - Coach and provide...
-
Customer Service Executive
6 months ago
Shah Alam, Malaysia SEER Recruitment Agency Full time**Job position: Customer Service Executive** **Salary Up To RM2500** **Location: Shah Alam** **Job Descriptions**: - To update and maintain customer interaction in the customer relationship database. - To meet service targets by achieving both service and productivity level by ensuring that all calls are answered within the stipulated SLA (Service Level...
-
Customer Service Executive
6 months ago
Shah Alam, Malaysia Jovian Apparel Sdn Bhd Full timeUnderstand Company's branding and corporate guideline to maintain good reputation of the brand towards customers. - To answer and assist all type of customer's inquiry from all the communication platform such as: Ø Whatsapp Ø Direct Message on Social Media Ø Phone Call Ø Telegram - To fully handle Jovian RTW Inquires following the guideline and...
-
Office Pharmacist Assistant Customer Services
6 months ago
Shah Alam, Malaysia Pharmacy Maluri Full time**OFFICE PHARMACIST ASSISTANT CUSTOMER SERVICES** **(OFFICE BASED CORPORATE TEAM BIG PHARMACY)** **Salary range RM2000 - RM3000** **Requirement** **-Minimum Diploma Pharmacy, Nursing, Medical, Healthcare or equivalent** **-Can work in office environment** **-Experience in screening prescription by call/whatsapp** **-Good customer service** **Work Location...
-
Customer Service Executive
6 months ago
Shah Alam, Malaysia FMX M Sdn Bhd Full time**Objective / Purpose of the Job** The Customer Service Executive is responsible to assist on **daily export job arrangement,** ensure customer’s requirements are fulfilled **Key Activities / Accountabilities** - Excellent knowledge of domestic and international logistics, documentation processes and procedure, transport, customs, or trade...
-
Customer Service Assistant
6 months ago
Setia Alam, Malaysia Spark Hunts Resources Full time**Customer Service Executive** **Job Descriptions**: - Identifying customer needs and providing solutions based on company standards operating procedures - Assist guest check in / check out process **Job Requirements**: - SPM, Diploma in any field can apply - Problem solving & Multi-tasking skills - Proficient in Microsoft office (Excel & Words) -...
-
Customer Service Executive
6 months ago
Shah Alam, Malaysia YCH LOGISTICS (M) SDN BHD Full timeDevelop and build relationships with customers and a network of contacts understand customer needs and achieve business objectives. - To be liaison between the customer and the organization and to be the single point of contact for customer. - Hold regular reviews with customer to discuss KPIs, issues/operation issues, customers related issues as well as...
-
Customer Service Executive
6 months ago
Shah Alam, Malaysia PKT Logistics Group Sdn Bhd Full timeThe Customer Service Executive will perform forwarding tasks for customer service activities. In this role, you will execute well-established customer service activities. Key Accountabilities Execute import and export operation including monitoring shipment and co-ordination with all stakeholders. Provide administrative support in executing customer service...
-
Customer Service Executive
6 months ago
Shah Alam, Malaysia TECHNOMECH M SDN BHD Full timeAs a Customer Service - Call Centre Executive, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The salary range of RM2,100 - RM2,500 is inclusive of basic salary and Other benefits. If this sounds like something you may be a good fit for,...
-
Customer Service Assistant
6 months ago
Shah Alam, Malaysia SOGO KL DEPARTMENT STORE SDN BHD Full timeSOGO is a leading retailer in Kuala Lumpur, Malaysia with over 700,000 square feet filled with the latest fashion trends, home convenience wares, hottest sales and promotions throughout the year. We also have Cosmetics & Fragrances, Fashion Clothes, Home Furnishing, Children & Infant Wear, Electronics & Gadgets, Fast Food & Restaurants all under one roof!...
-
Customer Service Assistant
6 months ago
Shah Alam, Malaysia Zuellig Pharma Full time**JOB PURPOSE** - Assist the Principal & Customer Service Manager with the implementation of the customer service policies, projects & related works within Medical Device & Diagnostic department. - To ensure customer service related Key Performance Index (KPI) and customer satisfaction is achieved **KEY RESPONSIBILITIES** - Process customer orders,customer...
-
Customer Service
7 months ago
Shah Alam, Malaysia Print Expert Sdn. Bhd. Full time**Customer Service Executive** **Job Highlights** We are looking for fresh graduates from any Colleges / Universities - Salary RM 1800 - RM 2500/month - Accommodation provided (hostel) - Immediate vacancy **Requirements**: Degree in any field. - Required language(s): Bahasa Malaysia, English. - Required Skill(s): Hardworking, honest, pleasant personality,...
-
Customer Service Assistant
6 months ago
Shah Alam, Malaysia Zuellig Pharma Full time**JOB PURPOSE** - Assist the Principal & Customer Service Manager with the implementation of the customer service policies, projects & related works within Medical Device & Diagnostic department. - To ensure customer service related Key Performance Index (KPI) and customer satisfaction is achieved **KEY RESPONSIBILITIES** - Process customer orders,customer...