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Customer Service Assistant
4 days ago
Handling all incoming customer queries and questions
- Providing the appropriate service and information or referring clients to another department
- Ensuring that customers are satisfied with products or services
- Following up with clients or customers to check that they’re still satisfied with any purchases.
- Referring problematic issues that they cannot solve to management
- Resolving customer complaints and issuing refunds as needed
- Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
- Providing quotations and checking product availability
- Handling payment transactions
- Adhering to a company’s policies and procedures at all times when assisting customers
- Location : Shah alam
- Salary : RM 2.3k
**Job Types**: Full-time, Permanent
Pay: RM2,300.00 per month
**Benefits**:
- Additional leave
- Professional development
Schedule:
- Day shift
- Holidays
- Monday to Friday
Supplemental pay types:
- Attendance bonus
- Commission pay
- Performance bonus
- Signing bonus
- Tips
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)
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