Customer Service Assistant

1 week ago


Shah Alam, Malaysia Zuellig Pharma Full time

**JOB PURPOSE**
- Assist the Principal & Customer Service Manager with the implementation of the customer service policies, projects & related works within Medical Device & Diagnostic department.
- To ensure customer service related Key Performance Index (KPI) and customer satisfaction is achieved

**KEY RESPONSIBILITIES**
- Process customer orders,customer complaints, RCN, price maintenance request and perform others customer service tasks in accurate & timely manners.
- Handle enquiries and arrangement pertaining to delivery of orders to customers in a service oriented and professional manner.
- Ensure adherence to Company’s SOP, quality requirement such as ISO, GSDP, GDP, GDPMD, GMP, Code of Conduct, 5S and EHS policies.
- Foster good working relationships with external & internal stakeholders such as customers, clients, Principal Service team, cross-functional teams via effective communication.
- Co-operate with fellow CS Team members and covers for them in their absence.
- Support and participate in cross-functional projects & meetings when assigned.
- Escalate to Executive and Manager in a timely manner on operation issues.
- Perform other duties as assigned as and when required by the management.

**REQUIREMENTS**
- SPM / Diploma in any relevant studies
- Minimum of 1-2 years experience
- Knowledge of customer services & call center operations
- Communicating effectively at all levels, both verbal and written
- Being able to deal, work and cope in a difficult and highly competitive environment

**Salary**: RM1,500.00 - RM2,200.00 per month

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Bukit Jelutong: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)



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