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Customer Service Assistant

2 weeks ago

Shah Alam, Malaysia Lendlease Development Malaysia Sdn Bhd Full time

**Responsibilities**:

- Customer Service Assistant - Setia City Mall
- If you are looking for an exciting role that works closely with a dynamic team and offers growth opportunities, this is the role for you.
- Customer Service Assistant is responsible for attending to inquiries/feedback/requests/complaints from shoppers and tenants tactfully and in a timely manner. Your role includes but not limited to:

- Communication with shoppers and tenants in person or via phone call.
- Ensuring all customer facilities such as strollers and wheelchairs are in good working condition and maintained at high standard of cleanliness
- Conducting internal daily floor checks including tenant opening and closing hour.
- Taxi queue monitoring to ensuring compliance to the mall rules and regulations.
- Attending to emergencies and responding according to the center Standard Operating Procedure
- Concierge desk administration duties
- Work closely with other departments to ensure smooth daily operations of the mall
- Assist in mall marketing events and campaigns such as handling gift redemption, lucky draws, contest forms etc.
- Essential to this role is experience in customer service with an approachable and friendly demeanor. Excellent proficiency in English is a must have skill for this role. You must be able to work on weekend and public holidays.
- We create award-winning urban precincts, new communities, retail precincts, and workplaces to the highest sustainability standards. We are also privileged to create essential civic and social infrastructure including state-of-the-art hospitals, universities and stadiums around the world.
- Lendlease is a diverse, flexible and inclusive employer of choice. We engage, enable and empower our people. Inclusion sets us all up for success.- To find out more about us and to explore all other opportunities visit ****Benefits**:

- EPF
- SOCSO
- Annual Leave