Customer Service Assistant

4 days ago

Shah Alam, Malaysia Tranz Alliance (M) Sdn Bhd Full time

We are looking for a friendly, motivated, and reliable Customer Service Assistant to join our team. In this role, you will serve as the primary liaison between our valued customer (Haleon), internal operations, transport, freight forwarders and warehouse functions. Your primary goal is to manage all customer-facing operations by delivering timely support and resolving queries in a professional and efficient manner.

**Roles & Responsibilities**
- Act as Haleon’s primary point of contact for operational updates, issue resolution, and service reporting.
- Coordinate with transporters and freight forwarders to ensure the smooth inbound and outbound flow of goods.
- Handle customer complaints promptly and ensure timely and complete resolution.
- Work closely with internal teams including Warehouse, Inventory, Quality Assurance (QA) and Administration to maintain seamless operations.
- Ensure all required documentation is complete, accurate and meet customer requirements.

**Authority/ Scope of Accountability**
- Operational Authority
- Communicate directly with customers (Haleon) on operational updates.
- Coordinate with internal teams and external partners in ensuring order fulfillments.
- Investigate and resolve routine issues in collaboration with internal teams.
- Maintain accurate records of customer-related documentation.

**Educational Background & Experience**
- Diploma or Bachelor’s degree or equivalent experience in logistics.
- Preferably 1-2 year(s) experience in related field but fresh graduates are encouraged to apply.

**Requirements**:

- Comfortable using computers.
- Required skill(s): Microsoft Word, Excel & Power Point.
- Good communication and interpersonal skills.
- Ability to multitask, responsive and manage time effectively.

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

**Experience**:

- Customer service: 2 years (preferred)

**Language**:

- English (preferred)
- Malay (preferred)

Work Location: In person

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