Customer Service Assistant
3 hours ago
**Job Summary**
- Provide friendly and helpful service to all customers.
- Give correct information about products, services, and promotions.
- Record and update customer details and issues properly.
- Follow up to make sure customer problems are solved.
- Inform the supervisor or related department if the issue needs further attention.
- Collect customer feedback to help improve our service.
- Stay updated with company products and policies.
- Support customer loyalty programs and assist with points or redemptions.
- Work together with other team members to ensure customers have a good experience.
- Perform any other tasks assigned by the supervisor or management.
**Requirements**:
- Confident, friendly, and have a positive attitude.
- Basic knowledge of customer service.
- Able to use **Microsoft Office (Word, Excel, Outlook)**.
- Good communication skills in English and Bahasa Malaysia.
- Team player and willing to learn.
- Experience in customer service is an advantage but not required.
**Job Types**: Contract, Temporary, Fresh graduate
Contract length: 6 months
Pay: RM1,800.00 - RM2,000.00 per month
Work Location: In person
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