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Customer Service

2 weeks ago

Shah Alam, Malaysia NIHON Full time

Responsible for providing knowledgeable courteous and professional service and assistance to customers across our online platform
- Manages difficult customer situations responding promptly to the needs of the customer resolving issues in the most cost effective manner while maximizing customer satisfaction.
- Escalates unresolved customer issues to supervisor as necessary.
- Analyzes problems and offers solutions.
- Collaborate with internal and external teams to optimize user experience
- Responsible for ecommerce fulfilment/shipment
- Identify trends and insight and optimize spend and performance based on the sights
- Maximizing customer satisfaction and revenue generation
- **Experience in customer service or sales would be an advantage**

**Salary**: RM2,000.00 - RM2,500.00 per month

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer Service: 1 year (preferred)
- sales: 1 year (preferred)

**Language**:

- English (preferred)
- Bahasa (preferred)