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Shah Alam, Malaysia Zuellig Pharma Sdn Bhd Full time

'¢ Process customer orders, customer complaints, RCN, price maintenance request and perform others customer service tasks in accurate & timely manners. '¢ Handle enquiries and arrangement pertaining to delivery of orders to customers in a service oriented and professional manner. '¢ Ensure adherence to Company's SOP, quality requirement such as ISO, GSDP, GDP, GDPMD, GMP, Code of Conduct, 5S and EHS policy. '¢ Foster good working relationships with external & internal stakeholders such as customers, clients, Principal Service team, cross-functional teams via effective communication. '¢ Co-operate with fellow CS Team members and covers for them in their absence. '¢ Support and participate in cross-functional projects & meetings when assigned. '¢ Escalate to Executive and Manager in a timely manner on operation issues. '¢ Perform other duties as assigned as and when required by the management.
Zuellig Pharma is one of the largest healthcare services groups in Asia and our purpose is to make healthcare more accessible. We provide world-class distribution, digital and commercial services to support the growing healthcare needs in this region. The company was started almost a hundred years ago and has grown to become a US$13 billion business covering 13 markets with over 12,000 employees. Our people serve over 350,000 medical facilities and work with over 500 clients, including the top 20 pharmaceutical companies in the world. More recently, we launched our Zuellig Health Solutions Innovation Centre to develop new services and address some pressing healthcare needs in Asia. Since then, our teams have been focused on creating data, digital and disease management solutions, supporting patients with chronic conditions and helping payors manage healthcare costs.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent