Customer Service Executive

3 days ago

Shah Alam, Malaysia TECHNOMECH M SDN BHD Full time

As a Customer Service - Call Centre Executive, you must act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The salary range of RM2,100 - RM2,500 is inclusive of basic salary and Other benefits.

If this sounds like something you may be a good fit for, Read ON

You will play an important role in:
1. Uphold service standards by answering customers' inquiries effectively, managing challenging situations/customers and ensuring prompt turnaround for all service requests with consistent quality.
2. Exceeding customers' expectations in terms of customer service & accurate information
3. Identify and drive process improvements, to ensure excellence in customer experience, timely delivery of services, optimum productivity, and effective management of resources.
4. Sustain and improve qualitative results at the same time adhere to standard operating guidelines (SOPs) of the unit, division, and the company.
5. Working in a team to achieve the required target elements and SLA.
6. To be successful in this role, you will need to have:
**Job Requirements**:
Minimum SPM and Diploma in any discipline.
Diploma holders with no experience are encouraged to apply.
Diploma holders with 1 - 2 years of Call Centre experience preferred.
Fresh graduates are also encouraged to apply.
Customer-centric / Strong customer service mindset
Good team player with commitment and initiative with the willingness to step into a leadership role.
Independent and resourceful, and able to work under pressure.
Desire to help others with patience and empathy.
Meticulous, well organized, and with the ability to analyze and solve problems.
Able to multi-task and effectively manage time.
Required skill (s): Communication skill, Customer Service, Microsoft Office.
Good communication skills with written and verbal proficiency in English and Bahasa Malaysia.
How this career will benefit you:
Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.
Training & Development: TechnoMech provides internal & external training to employees who would like to improve their communication & business writing skills.
Additional benefits - Performance incentives

Are you ready to make that career shift? Trust us, this role has been always on-demand and you will grow a great portfolio with us. This opportunity does not come often.

**Additional Information**:
Application Deadline: Ongoing Process
Expected Start Date: Immediate
Nationality : Only Malaysian

**Salary**: RM2,100 - RM2,500 per month

**Job Types**: Full-time, Contract, New-Grad
COVID-19 considerations:
Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place

**Job Types**: Full-time, Contract, Fresh graduate

Contract length: 24 months

**Salary**: RM2,000.00 - RM2,500.00 per month

**Benefits**:
Health insurance
Maternity leave
Opportunities for promotion
Parental leave

**Schedule**:
Rotational shift

**Supplemental pay types**:
Overtime pay
Performance bonus

**Education**:
Diploma/Advanced Diploma (preferred)

**Language**:
English (preferred)
Bahasa (preferred)

**Shift availability**:
Day Shift (preferred)
Night Shift (required)

**Skill Level**:
Fresh/Entry Level

**Salary Range**:
RM2000 - RM4000
- About TECHNOMECH M SDN BHDOver a decade of experience in delivering high quality and safety, engineering, construction, operation and maintenance in leading industrial challenges. We are widely recognised as maintenance support services specialised in Power Plant, Oil & Gas, PetroChemical and Utility with a strong foot in General Industry.
- We empower businesses with Top Talent Force Solutions while delivering customised staffing solution to drive success for our clients.

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